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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


Mexico

Government support/laws: Good. President Vicente Fox is leading a software development initiative to strengthen capabilities and promote them abroad.

Quality initiatives: Most companies are not investing in CMM certification; 2233 ISO 9000 certifications.

Major providers: Expert Sistemas Computacionales (www.expert.com.mx), Grupo Qualita (www.gqualita.com.mx), Hildebrando (www.hildebrando.com.mx), Softtek (www.softtek.com).

Major customers: Coca-Cola, General Electric, Principal Financial Group, Procter and Gamble.

Cities/Centres of outsourcing: Guadelajara, Mexico City, Monterrey.

National IT organisation: Asociacion Mexicana de la Industria de Tecnologias de Informacion (AMITI; www.amiti.mx.org).

Size of industry: NA.

Total labour force: 41.9 million.

Areas of expertise: Application development, application maintenance, data centre outsourcing.


Venezuela

Government support/laws: Poor.

Quality initiatives: 373 ISO 9000 certifications.

Major providers: NA.

Major customers: NA.

Cities/centres of outsourcing: Caracas.

National IT organisation: Venezuelan Chamber of IT Companies www.cavedatos.org.ve.

Size of industry: NA.

Total labour force: 10.2 million.

Areas of expertise: NA.

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