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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


Brazil

Government support/laws: Fair.

Quality initiatives: 9489 ISO 9000 certifications.

Major providers: CPM Systemas (www.cpm.com.br), G&P Projectos e Systemas (www.gpnet.com.br), Proceda (www.proceda.com.br), Vetta Technologies (www.vettatech.com).

Major customers: GE Engine Services, Goodyear, Xerox.

Cities/Centres of outsourcing: Rio de Janeiro, Sao Paulo.

National IT organisation: Sociedade de Usuarios de Informatica e Telecomunicacoes (www.sucesusp.org.br).

Size of industry: NA.

Total labour force: 79.3 million.

Areas of expertise: Application development, application maintenance.


Canada

Government support/laws: Good.

Quality initiatives: CMM initiatives similar to that of the US; 11,635 ISO 9000 certifications.

Major providers: CGI Group (www.cgi.ca), Fujitsu Consulting ca.consulting.fujitsu.com), Keane Canada (www.keane.com), March Networks (www.marchnetworks.com), Unisys Canada (www.unisys.ca).

Major customers: Allmerica, Fireman's Fund Insurance, Toyota.

Cities/Centres of outsourcing: Halifax, Montreal, Toronto.

National IT organisation: Information Technology Association of Canada (www.itac.ca).

Size of industry: NA.

Total labour force: 16 million.

Areas of expertise: Application development, application maintenance, e-business, call centre.


Chile

Government support/laws: Fair.

Quality initiatives: 229 ISO 9000 certifications.

Major providers: NA.

Major customers: NA.

Cities/Centres of outsourcing: Santiago.

National IT organisation: Information Technology Association of Chile (www.acti.cl).

Size of industry: NA.

Total labour force: 5.8 million.

Areas of expertise: Application development, application maintenance.

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