Government support/laws: Moderate. Presidential Task Force has been formed to consider ways to improve IT infrastructure and industry support, including a $US23 million investment in a technology park in Pretoria.
Quality initiatives: 2263 ISO 9000 certifications.
Major providers: Arivia (www.arivia.co.za), Azisa (www.Asiza.co.za).
Major customers: AIG, Old Mutual, Sage Life, Swissair.
Cities/Centres of outsourcing: Cape Town, Johannesburg, Pretoria.
National IT organization: Information Industry of South Africa (www.informationindustry.org.za).
Size of industry: NA.
Total labour force: 16.3 million.
Areas of expertise: Call centres, e-business, application development, IT security.
Government support/laws: Fair. The President, considered a technocrat (a PhD in mechanical engineering and two State Prizes in rocket and space technologies) has passed a decree for more IT parks, pro-technology policies and tech business incubators.
Quality initiatives: 269 ISO 9000 certifications.
Major providers: Miratech (www.miratech-software.com), MitriDAT (www.mitridat.com), Softerra (www.softerra.com), TelesensKSCL Ukraine (www.telesenskscl.com.ua), Softline (www.softline.kiev.ua), Ukrsoft (www.ukrsoft.com).
Major customers: AT&T Canada, Barclays Asset Finance, Community Bank & Trust (Sheboygan, Wis.), Dakota Imaging (health-care ASP).
Cities/Centres of outsourcing: Kharkov, Kiev.
National IT organisation: Ukrainian Association of Software Developers (www.uaswd.org.ua).
Size of industry: $US39 million; more than 200 companies employ 20,000 to 25,000 professionals.
Total labour force: 22.8 million.
Areas of expertise: Application development, application maintenance.
Government support/laws: NA.
Quality initiatives: 2324 ISO 9000 certifications.
Major providers: BitX (www.bitx.com.ar), Buenos Aires Software (www.bsa.com.ar), Technisys (www.technisys.net)Major customers: BankOne, Citibank, Principal Financial Group.
Cities/Centres of outsourcing: Buenos Aires.
National IT organisation: Camara de Empresas de Software y Servicios Informaticos (www.cessi.org.ar).
Size of industry: $US1.7 billion; 500 companies employ 25,000 professionals.
Total labour force: 14.1 million.
Areas of expertise: Application development, application maintenance, call centre.
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