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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


South Africa

Government support/laws: Moderate. Presidential Task Force has been formed to consider ways to improve IT infrastructure and industry support, including a $US23 million investment in a technology park in Pretoria.

Quality initiatives: 2263 ISO 9000 certifications.

Major providers: Arivia (www.arivia.co.za), Azisa (www.Asiza.co.za).

Major customers: AIG, Old Mutual, Sage Life, Swissair.

Cities/Centres of outsourcing: Cape Town, Johannesburg, Pretoria.

National IT organization: Information Industry of South Africa (www.informationindustry.org.za).

Size of industry: NA.

Total labour force: 16.3 million.

Areas of expertise: Call centres, e-business, application development, IT security.


Ukraine

Government support/laws: Fair. The President, considered a technocrat (a PhD in mechanical engineering and two State Prizes in rocket and space technologies) has passed a decree for more IT parks, pro-technology policies and tech business incubators.

Quality initiatives: 269 ISO 9000 certifications.

Major providers: Miratech (www.miratech-software.com), MitriDAT (www.mitridat.com), Softerra (www.softerra.com), TelesensKSCL Ukraine (www.telesenskscl.com.ua), Softline (www.softline.kiev.ua), Ukrsoft (www.ukrsoft.com).

Major customers: AT&T Canada, Barclays Asset Finance, Community Bank & Trust (Sheboygan, Wis.), Dakota Imaging (health-care ASP).

Cities/Centres of outsourcing: Kharkov, Kiev.

National IT organisation: Ukrainian Association of Software Developers (www.uaswd.org.ua).

Size of industry: $US39 million; more than 200 companies employ 20,000 to 25,000 professionals.

Total labour force: 22.8 million.

Areas of expertise: Application development, application maintenance.


The Americas


Argentina

Government support/laws: NA.

Quality initiatives: 2324 ISO 9000 certifications.

Major providers: BitX (www.bitx.com.ar), Buenos Aires Software (www.bsa.com.ar), Technisys (www.technisys.net)Major customers: BankOne, Citibank, Principal Financial Group.

Cities/Centres of outsourcing: Buenos Aires.

National IT organisation: Camara de Empresas de Software y Servicios Informaticos (www.cessi.org.ar).

Size of industry: $US1.7 billion; 500 companies employ 25,000 professionals.

Total labour force: 14.1 million.

Areas of expertise: Application development, application maintenance, call centre.

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