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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


Hungary

Government support/laws: Fair.

Quality initiatives: 6362 ISO 9000 certifications.

Major providers: MAV Informatika (www.mavinformatika.hu), Online (www.online.hu), Synergon (www.synergon.hu).

Major customers: NA.

Cities/Centres of outsourcing: Budapest.

National IT organisation: NA.

Size of industry: NA.

Total labour force: 4.1 million.

Areas of expertise: Application development, application maintenance.


Ireland

Government support/laws: Good. The Irish government has made the tax structure attractive to foreigners, labour laws are favourable to employers, and a $US330 million Technology Education Investment Fund was established in 1997.

Quality initiatives: Irish companies have not invested in CMM certification to the levels that India has; 3700 ISO 9000 certifications.

Major providers: Altamedius (www.altamedius.com), Eontec (www.eontec.com).

Major customers: Bank of America, NTL, Vodafone.

Cities/Centres of outsourcing: Dublin.

National IT organisation: Enterprise Ireland (www.enterprise-ireland.com).

Size of industry: $US6.7 billion. More than 750 companies employ 23,000 professionals.

Total labour force: 1.8 million.

Areas of expertise: Application development, application maintenance, call centre.


Israel

Government support/laws: Good. Highly supportive of R&D.

Quality initiatives: 6447 ISO 9000 certifications.

Major providers: Crystal Systems (www.crystal-sys.com), Daronet (www.daronet.co.il), Eyron Group (www.eyron.com).

Major customers: Canadian Imperial Bank of Commerce, Merrill Lynch, Shaw Industries.

Cities/Centres of outsourcing: Haifa, Herzliya, Jerusalem, Rehovot, Tel Aviv.

National IT organisation: Israeli Association of Software Houses (IASH; www.iash.org.il).

Size of industry: $US2.6 billion; more than 400 companies employ 35,000 professionals.

Total labour force: 2.4 million.

Areas of expertise: Application development, application maintenance, packaged software implementation, application integration, security, e-business.

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