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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


Europe/Africa


Bulgaria

Government support/laws: Fair.

Quality initiatives: 469 ISO 9000 certifications.

Major providers: Global Consulting (www.globalcons.com), Prosoft www.prosoft.bg), Rila Solutions (www.rila.com), Wizcom (www.wizcom.bg).

Major customers: BMW, General Motors, Lockheed Martin.

Cities/Centres of outsourcing: Sofia.

National IT organisation: Bulgarian Association of Information Technologies (BAIT; www.bait.bg).

Size of industry: $US10 million; 7000 professionals.

Total labour force: 3.9 million.

Areas of expertise: Application development, application maintenance.


Czech Republic

Government support/laws: Fair.

Quality initiatives: 334 ISO 9000 certifications.

Major providers: Deltax (www.deltax.cz), ICZ (www.i.cz), ISS (www.iss.cz), Minerva Czech Republic (www.minerva-is.cz), Pragodata (www.pragodata.cz).

Major customers: NA.

Cities/Centres of outsourcing: Prague.

National IT organisation: NA.

Size of industry: $US689.2 million.

Total labour force: 5.1 million.

Areas of expertise: Application development, application maintenance.


Egypt

Government support/laws: Poor. The Egyptian Ministry of communications and Information Technology is establishing a $US30 million university in Cairo devoted to IT to be open in 2004. However, Egyptian government continues to impose high fees, taxes and customs duties.

Quality initiatives: 546 ISO 9000 certifications.

Major providers: NileSoft (www.nilesoft.com.eg).

Major customers: CreditSuisse.

Cities/Centres of outsourcing: Cairo, Giza, Heliopolis.

National IT organisation: Egyptian Exporters Association (Expo-Link; www.expolink.org.eg).

Size of industry: $US5 million to $US7 million.

Total labour force: 19.9 million.

Areas of expertise: Application development, application maintenance, packaged software implementation.

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