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A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.


South Korea

Government support/laws: Good. The Korean government has written or revised more than 100 laws in finance, education and intellectual property in order to stimulate IT growth.

Quality initiatives: 17,676 ISO 9000 certifications.

Major providers: Hyosung Data Systems (www.hds-hyosung.co.kr), Hyundai Information Technology (www.hit.co.kr), Kolon Data Communications (www.kolon.com), Samsung SDS (www.sds.samsung.co.kr).

Major customers: NA.

Cities/Centres of outsourcing: Seoul.

National IT organisation: Federation of Korean Information Industries (www.fkii.or.kr), Korean Trade-

Investment Promotion Industry (KOTRA; www.kotra.or.kr).

Size of industry: 436,000 professionals.

Total labour force: 22 million.

Areas of expertise: Application development, application maintenance.


Thailand

Government support/laws: Fair. The Prime Minister is pro-IT and has introduced some incentives.

Quality initiatives: At least eight companies have reached minimum CMM certification; 3870 ISO 9000 certifications.

Major providers: Frontware International (www.frontware.co.th), Soft Square International.

Major customers: Dell, Glovia, Sungard.

Cities/Centres of outsourcing: Bangkok, Chiang Mai.

National IT organisation: Association of Thai Software Industry (www.atsi.or.th). Government plans to develop the Software Industry Promotion Agency.

Size of industry: 195,000 developers.

Total labour force: 33.2 million.

Areas of expertise: Application development, application maintenance.


Vietnam

Government support/laws: Good. As of 2001, the government charged zero tax for software exports and set a target of training 50,000 IT workers by 2005. Even the communist party (Ho Chi Minh City government) has publicly recognised the importance of IT.

Quality initiatives: 245 ISO 9000 certifications.

Major providers: FPT-Soft (www.fpt-soft.com), Global Cybersoft (www.globalcybersoft.com), TMA

Software Solutions (www.tmasolutions.com).

Major customers: Merrill Lynch, State of Oklahoma.

Cities/Centres of outsourcing: Hanoi, Ho Chi Minh City.

National IT organisation: Research Vietnam (www.researchvietnam.com), Vietnam Software

Association (VINASA; www.yes.com.vn/vinasa/indexe.asp ).

Size of industry: $US287 million.

Total labour force: 38.2 million.

Areas of expertise: Application development, application maintenance, e-business.

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