Menu
Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

e4e and Datacom Announce Strategic Partnership to Serve Global Customers

  • 01 December, 2006 10:31

<p>Complementary Skills Now Offer Global Users Access to the Growing Asia-Pacific Market</p>
<p>Santa Clara, CA, USA -- November 30, 2006 – e4e, the leader in next generation business services, and Datacom, the largest independent, professional IT services provider in Australasia, today announced a strategic partnership to serve the needs of global customers within Asia-Pacific. This partnership takes advantage of the companies’ complementary delivery capabilities in their respective markets.</p>
<p>The partnership will address a wide array of customer needs in the areas of customer and technical support and help enhance faster customer deployment, cost-effective delivery across multiple geographies and combine the expertise and experience of deploying multi-channel multi-lingual customer and technical support operations.</p>
<p>"We are very pleased to announce our partnership with Datacom for our Asia-Pacific market requirements. This relationship will address a significant and growing need among our customers. e4e is a global leader in delivering customer and technical support solutions with several delivery centers in Europe, US and India. The partnership extends our operations in Asia-Pacific markets with delivery centers in Kuala Lumpur and Sydney. e4e is committed to developing the services, solutions and partners that keep us at the forefront of the support operations landscape”, said Siv Thiyagarajan, VP / General Manager, Technical Support Services, e4e.</p>
<p>“Datacom is proud to be associated with a global leader like e4e and to assist them in providing complementary services in the APAC region,” said Michael Browne, Datacom Chief Executive Australia and Asia. “We have built up a strong award winning contact centre and systems business with strong regional presence over the past few years with particular strength in IT delivery. We have won and retained clients like Logitech, Netgear, Novell, 3Com and D-Link due to our commitment to our business through quality of service including COPC certification, Six Sigma continuous improvement and in house technology teams, all with a strong customer focus and employee retention and satisfaction goal.”</p>
<p>“This partnership allows Datacom to provide the Asia and ANZ component for a global company with full transparency and a guarantee of quality so valued by our clients,” continued Michael Browne.</p>
<p>The key challenges for support executives are – improve customer satisfaction, reduce cost of support, and drive support innovation to meet and exceed customer expectations. e4e’s partnership with Datacom leverages complementary strengths to enhance the efficiency and effectiveness of the underlying processes and help support executives overcome these challenges.</p>
<p>About e4e</p>
<p>e4e is a global business services company, delivering business value through services in its chosen vertical markets. e4e provides its customers with utility services based on a combination of domain knowledge, relevant technologies and a reliable global service delivery model and help its customers increase business value through cost reduction, process re-engineering and most importantly through revenue enhancement in existing and new markets. For more information please visit our website at www.e4e.com</p>
<p>About Datacom</p>
<p>Datacom, with over 2000 staff in three countries, has supplied its Systems and Contact Centre solutions to a wide variety of Australasian businesses for over 40 years. Founded in New Zealand in 1965, Datacom Group is 30% owned by New Zealand Post and 70% by staff and directors. Datacom began operations in Australia in 1992.</p>
<p>Datacom is a unique provider of “partial-to-full” spectrum IT support and services including LAN/WAN technical support, data centre hosting including disaster recovery design and operations, consulting and project management, service desk, models and IT Procurement. Datacom promotes a “free-form” services solution that aligns solutions with client business reality.</p>
<p>Datacom is also the industry specialist in; the provision of contact centre solutions to technology companies and other industry segments such as government, sales force and marketing programs and customizable CRM and telephone delivery across Australasia. For more information visit www.datacom.com.au</p>
<p>Contacts:</p>
<p>e4e Marketing
marketing@e4e.com
US: +1 (408) 764 5100
India: +91 (80) 212 0009</p>
<p>Datacom APAC Press Contact
info@datacom.com.au
Australia: +61 2 9023 5000
APAC: +60 3 2782 1000</p>

Most Popular

Market Place

Computerworld
ARN
Techworld
CMO