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Incom balances client demands and software development risk with outsourcing strategy

  • 22 October, 2007 17:35

<p>Incom, an Australian developer of risk management software systems, has confirmed the success of a business strategy to outsource software development so it could streamline its ability to meet the demands of its high-end clients, ensure access to leading edge technical skills as well as protect its intellectual property.</p>
<p>Following the successful release of its enhanced Enterprise Risk Register Version 2.5, which was developed by Bali software company Mitrais, Incom has outsourced the development of other software products and ongoing technical support to the Indonesian company.</p>
<p>A small company, Incom nevertheless provides information systems to industry leaders in Australia and internationally. It provided risk management software for the Department of Prime Minister and Cabinet for the APEC meetings held throughout 2007 in various Australian cities and culminating in the summit held in Sydney.</p>
<p>Incom CEO and founder David Watson commends the outsourcing strategy to other small software companies.</p>
<p>“It is not just a cost advantage outsourcing to Mitrais. By doing so we complement our risk management software with Mitrais extensive skills in Microsoft’s NET architecture and database skills.</p>
<p>“Mitrais acts like a developer’s developer, augmenting our ability to provide software solutions in the shortest time possible and additional technical services.</p>
<p>“As Mitrais has Microsoft Gold certification and a strong Australian association and customer base, we can ramp up quickly address the needs of our customers for major projects using Mitrais development staff.</p>
<p>“Importantly we have been able to outsource development without putting our intellectual property at risk,” Mr. Watson said.</p>
<p>Gus Kollar, a spokesperson for the APEC Taskforce stated “importantly, Incom’s risk management systems provided the Taskforce a view of our entire risk profile, and helped managers understand their risks and the priority of treatments required to mitigate these risks.”</p>
<p>Mr Watson said many organisations are still trying to manage risks with spreadsheets and in doing so do not have a good overall view of their risk exposure and may be piling up reputation risk, financial risk, legal risk and more. Not only that but few risk management systems have in-built cost-effectiveness analysis.</p>
<p>Incom helps to move customers from single-user spreadsheet risk management to multi-user web-enabled database driven enterprise risk management in the shortest time and lowest cost by providing powerful tools that are simple to install, configure, train and use.</p>
<p>The Enterprise Risk Register project drew on Mitrais’ extensive skills in .NET, C# ASP.NET and SQL Server to enhance the software to support true n-tier architecture, Microsoft IE7, Vista, and .NET 2.0</p>
<p>Mitrais has also developed a claims management system which was commissioned by Incom last year for an Australian insurance company. The next development phase of that system is about to start at Mitrais Kuta development facility.</p>
<p>About Incom
Incom ( provides risk, incident and issue management solutions for diverse industries and has built its reputation on customer satisfaction, investment in product development and teamwork. Incom customers include health services, emergency services, police services, local government, state government, federal government, engineering, telecoms, energy, manufacturing, mining and exploration, property and construction, financial, sporting clubs, major events, not-for-profit, universities, and by security, project office, and IT departments. It has more than 120 installations around the world including in Australia, USA, Canada, Europe, Asia/Pacific, Africa and South America.</p>
<p>About Mitrais
Mitrais ( was established in 2000 to develop excellence in software development using Indonesia as a base of operations. The Mitrais goal is to become a leading near shore provider to Australian software developers and a leading player in the Indonesia domestic market. Today Mitrais has more than 80 clients and employs more than 200 staff in offices in Bali, Jakarta and Singapore. From the outset Mitrais has focused on building long term high trust relationships. Mitrais provides the tools to better manage and calibrate businesses; tools that provide a real competitive edge.</p>
<p>For further information please contact:</p>
<p>David Watson
CEO Incom
Tel: +61 2 9417 2480
<p>Jane Mussared
Mussared Communications
Tel: + 61 404 852 813</p>
<p>David Magson
Telephone: 62 361 755 025
Mobile: 62 815 5800 1004
<p>Mike Vanderkelen
Infotech Marketing &amp; Communications
Tel: 61 7 54782177
0408 116911</p>

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