Diary note; Alphawest Executive Briefing - QLD

<p>WHAT: Alphawest Executive Briefing - QLD</p>
<p>WHEN: Wednesday, 24th May (7.30am – 9.15am)</p>
<p>WHERE: Tattersall’s Club, 215 Queen Street, Brisbane</p>
<p>COST: Free (Registration required, includes breakfast)</p>
<p>REGISTRATION: www.myrego.com/alphawest/sr.cfm?v=e093pr&amp;dx=blank</p>
<p>or contact Julie Kemp ph: 07 3360 3121 email: julie.kemp@alphawest.com.au</p>
<p>ALPHAWEST EXECUTIVE BRIEFING</p>
<p>Alphawest Executive Briefings are specifically prepared for an audience of CIOs and IT Managers across Australia and hosted by Alphawest.</p>
<p>KEYNOTE SPEAKER: Neil Pollock, Optus Business General Manager - Business Operations and Delivery.</p>
<p>TOPIC: Driving Efficiencies with Business Process Management (BPM)</p>
<p>SYNOPSIS: Mr Neil Pollock, Optus Business General Manager - Business Operations and Delivery, will present a case study on the Optus Business experience of implementing the TIBCO BPM platform.</p>
<p>Mr Pollock will introduce the business case and take us through the cycles in assessing and measuring the tangible benefits, including how to:</p>
<p>- lift customer service</p>
<p>- reduce operating costs</p>
<p>- generate new revenue streams</p>
<p>Through this initiative Optus Business has been able to integrate its front and back-office systems. BPM has allowed the overall order process in Optus Business to be significantly automated. Mr Pollock was able to achieve all this whilst still meeting the peak demands of the business.</p>

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