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Roche Chooses StayinFront's CRM Solution in 11 European countries

  • 07 July, 2004 16:22

<p>StayinFront Extends its Customer Base</p>
<p>StayinFront, a leading global provider of world class enterprise-wide customer relationship management (CRM) applications, decision support tools and e-business systems, today announced that Basel, Switzerland-based healthcare company Roche, number one in the global diagnostics market, the leading supplier of pharmaceuticals for cancer and a leader in virology and transplantation, has selected StayinFront’s solutions and support for Roche business units in eleven European countries.</p>
<p>The multi-country, multi-year agreement includes software, implementation, integrated analytics and ongoing support.</p>
<p>Roche is upgrading its existing European CRM systems to StayinFront Visual Elk™, which is designed to seamlessly manage and integrate all points of customer interaction. StayinFront Visual Elk’s unique product architecture enables an “exact fit” system that can be rapidly and easily configured to a specific business process.</p>
<p>Roche will use StayinFront's Visual Elk for Life Sciences industry template to consolidate business processes across continental Europe. StayinFront’s extensive industry knowledge, experience with multi-national implementations and responsiveness as well as the flexibility and feature rich functionality of the StayinFront system were key in the decision for Roche to choose StayinFront.</p>
<p>StayinFront’s Managing Director, EMEA, Nigel Huxtable, said, “Pharmaceutical leaders around the globe, such as Roche, turn to StayinFront when seeking the best CRM solution. By selecting StayinFront as their CRM vendor, Roche is gaining significant competitive advantages from both the deep functionality of our products and industry-specific experience of our support team. StayinFront Visual Elk can easily accommodate Roche’s present and future needs, thus providing a common business model across Europe and offering long-term CRM investment protection.”</p>
<p>About StayinFront Visual Elk
StayinFront Visual Elk is designed to provide a single CRM platform that can manage and integrate all points of customer interaction including sales, marketing, customer support applications and the Web. StayinFront Visual Elk is a highly configurable, cost-effective, enterprise-wide solution. The unique Object-Oriented data models utilised in StayinFront Visual Elk allow an exact fit CRM system to be configured for use with an existing business structure without costly and time-consuming programming code. The system can be seamlessly delivered through multiple applications simultaneously; across a network, via the Web or through a remote, disconnected field force, giving maximum flexibility to the corporation as technology and business needs change.</p>
<p>About StayinFront, Inc.
StayinFront, Inc. is a leading global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and eBusiness systems. StayinFront's family of products includes StayinFront Visual Elk, the company's flagship CRM software; StayinFront Panorama, a powerful stand-alone or integrated data analysis and decision support tool; StayinFront Web Works, an eBusiness configuration technology; StayinFront Pocket Elk, a fully-featured CRM system for the Microsoft Pocket PC platform based devices, and Industry Add-ins and Solution Add-ins for specific business management needs.</p>
<p>StayinFront offers a rapidly configured and implemented solution to manage and integrate all points of customer interaction including sales, marketing, customer support applications and the Web. Among the analysts following our company and products is Dale Hagemeyer of Gartner, Inc.</p>
<p>Headquartered in Fairfield, New Jersey, StayinFront has offices in Illinois, Maine, the United Kingdom, Belgium, Australia, Singapore and New Zealand. The company can be contacted via the Web at</p>
<p>For further information please contact:
John Whitty StayinFront 02 9900 1126
Shuna Boyd BoydPR 02 9418 8100</p>

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