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Brisbane Water Improves Billing System for 400,000 Customers

  • 02 August, 2004 12:14

<p>Brisbane Water upgrades to DSTi Billing’s HiAffinity</p>
<p>Sydney 2 August, 2004 – DST International Billing (DSTi Billing) and Brisbane Water, a commercialised business unit of Brisbane City Council, has today signed a contract to upgrade to HiAffinity, DSTi Billing’s latest customer information system. The implementation of the new system has already commenced and is expected to be complete by the end of the first quarter 2005.</p>
<p>The new HiAffinity solution, which replaces DSTi's predecessor platform, CUSTIMA, will provide a comprehensive and customisable customer management solution for almost 400,000 Brisbane Water's commercial and residential client accounts in the Brisbane area.</p>
<p>Brisbane Water will implement the HiAffinity core module, the Customer and Billing system, as well as the Executive Reporting Module, the Business Rules Engine™ and the web interface, CyberCSR. The CyberCSR function allows the HiAffinity account management and billing software to be made more easily available on the Internet, increasing its customer’s online self-service options.</p>
<p>The upgrade to HiAffinity follows an extensive review process during which a third party consultant was retained by Brisbane Water to assess the most suitable solutions for its customer service requirements.</p>
<p>"The Australian water utilities market is experiencing a period of rapid change where residential and commercial customers demand high quality, tailored customer service experiences," said Mr Ian Mathieson, Chief Executive Officer Australia, DST International.</p>
<p>"By upgrading to HiAffinity and its Business Rules Engine facility, Brisbane Water is reinforcing its commitment to deliver efficient customer service business processes."</p>
<p>DSTi Billing today provides sophisticated customer management and billing systems for the utility and energy industries worldwide. Customers on four continents are billed annually with almost 18 million HiAffinity bills for water, gas and electricity services. HiAffinity is an “off the shelf” solution, with its Business Rule Engine providing a highly functional system with minimal need for custom work. The HiAffinity offering is supported by workflow and document management modules.</p>
<p>DST International Billing is distributed by DST International is Australia and New Zealand. Brisbane City Council’s selection of HiAffinity follows the recent successful implementation of the customer information system with Victoria’s South East Water Limited.</p>
<p>About Brisbane Water
Brisbane Water is a fully commercialised business unit of Brisbane City Council, providing water and wastewater services to over one million Brisbane residents, 33,000 commercial and industrial customers and over 4,500 community facilities including schools and hospitals.
Brisbane Water manages over $5 billion worth of natural and built assets and supplies bulk water to five surrounding local authorities in addition to specialist consultancy and contract services to the water utilities industry, Australian and international business partners.</p>
<p>About DST International Billing
DSTi Billing leverages well over 20 years as a market leader to provide innovative customer management and open billing solutions to the utility industries. DSTi Billings’ business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses.</p>
<p>DSTi Billing is a wholly owned subsidiary of DST International Limited whose own parent company is DST Systems, INC. (NYSE: DST) headquartered in Kansas City Missouri, USA.</p>
<p>About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and work management software solutions and related services to over 600 clients in 55 countries.</p>
<p>About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organised internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST’s advanced technology and e-commerce solutions.</p>
<p>For more information please visit www.dstinternational or contact:
Cathryn van der Walt
12 Worlds Pty Limited
Tel: +612 9501 1931

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