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RSA Security strengthens customer service team by adding technical support skills

  • 18 May, 2005 12:20

<p>SYDNEY, May 18, 2005 – RSA Security Inc (Nasdaq: RSAS) has strengthened its customer service team by appointing two senior consultants with international experience to broaden the already superior support available to clients.</p>
<p>Michele (Mike) Lucini joins RSA Security as a Customer Support Engineer working in the Advanced Technical Support (ATS) group, reporting directly to the Asia Pacific Customer Support Team Leader.</p>
<p>Mike studied computer science at the University of Fribourg, Switzerland, before joining Avantec AG in Zurich. He eventually became a partner in the company, as well as being an Information Security Architect and Head of Support. RSA Security’s customers will benefit from Mike’s experience as both an engineer and support consultant across a broad range of technologies including Sun Solaris, Free BSD, Linux, Windows, IPSO (Nokia), Check Point, Websense, Radware and TrendMicro.</p>
<p>Wendy Huang has been appointed a Customer Relations Specialist with responsibility for call/case management, the exception desk, RSA SecurCare Online administration and data management.</p>
<p>Wendy holds a Bachelor’s Degree in Engineering from Beijing Union University, China. She worked as a Systems Engineer in that country before moving to Auckland, New Zealand where she gained a Bachelor of Information Science degree, majoring in Information Systems, from Massey University. Most recently, she was a Customer Service Representative with Teletech International, supporting customers of McAfee Security and Telstra Bigpond Business. Wendy brings to RSA Security broad technical experience and the ability to support customers English and Chinese.
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<p>About RSA Security
RSA Security Inc. helps organisations and individuals confidently protect identities and information access. The company secures more than 15 million user identities, safeguards trillions of business transactions annually, and manages the confidentiality of data in tens of thousands of applications worldwide. RSA Security’s portfolio of award-winning solutions – including identity &amp; access management, secure mobile &amp; remote access, secure enterprise access, secure transactions and consumer identity protection – sets the standard in the industry. Our strong reputation is built on a 20-year history of ingenuity, leadership and proven technologies, and our more than 17,000 customers around the globe. Together with more than 1,000 technology and integration partners, RSA Security inspires confidence in everyone to experience the power and promise of the Internet. For more information, please visit www.rsasecurity.com.</p>
<p>©2005 RSA Security Inc. All Rights Reserved. RSA and RSA Security are either registered trademarks or trademarks of RSA Security Inc. in the United States and/or other countries. All other products and services mentioned are trademarks of their respective companies.
Media contact:
Maggie Jacka
Kinetics Pty Ltd
02 9976 6611
maggie@kinetics.com.au</p>

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