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Reuters incorporates BT Audio Conferencing within Business Continuity Programme

  • 18 August, 2004 15:44

<p>BT Conferencing Service Kept Reuters Communicating during
Last Year’s Blackout</p>
<p>Australia, August 18, 2004 – BT Conferencing Inc., a leading provider of audio, web, and video conferencing, today announced that it worked closely with Reuters Worldwide to incorporate the use of audio conferencing within the Reuters business continuity programme, a deployment that was tested during the North American blackout in August 2003.</p>
<p>The strategy included the creation of a separate conferencing system that was used by the Reuters Emergency Response and Crisis Management Committee. Committee members were given red alert instruction cards that enabled them to evoke a secure conferencing line that helped Reuters manage the flow of information during last summer’s blackout.</p>
<p>The system was critical in providing a stable system during the blackout period when other New York City-wide communication systems were brought down by the power outage. Throughout the blackout, Reuters was able to manage events and provide for ad hoc requests using the BT Conferencing’s audio conferencing bridge and procedures.</p>
<p>BT Conferencing’s reservationless audio conferencing system is enhanced with online call view for greater conference control. The system lets Reuters personnel meet spontaneously with the people they need to reach for status meetings, training sessions, small ad-hoc meetings, and employee orientations.</p>
<p>The system includes both audio and online options, and there is no set-up required, no need for special equipment and no need to book the conference in advance. Reuters employees view a virtual meeting room and monitor participants; control a meeting using a telephone keypad or easy-to-use web tools; and customise the standard features associated with a conference.</p>
<p>“In today's business environment, the primary focus of any company should be the customer. At Reuters, we are aggressively implementing new online tools and processes to increase efficiencies and ensure our customers have access to the information from us that they need,” said Phil Lynch, Chief Executive Officer of Reuters America.</p>
<p>“BT Conferencing is enabling us to provide a high quality of customer service so we can meet employee needs and maintain communication throughout our organisation regardless of any situation. We are delighted with the responsiveness of the BT Conferencing team who helped us implement this solution.”</p>
<p>“Both Reuters and BT Conferencing exemplify organisations committed to delivering premium services to their respective customer base,” said Robert Moore, CEO, BT Conferencing. “The unique capabilities featured in our conferencing solutions are empowering our customers to even more effectively capitalise on emerging opportunities by creating competitive advantage and market differentiation through the deployment of advanced communication technology. We continue to break new ground in helping customer-oriented organisations like Reuters create and manage highly productive environments – often against challenging situations like last summer’s blackout.”</p>
<p>-end-</p>
<p>About Reuters
Reuters (www.reuters.com), the global information company, provides indispensable information tailored for professionals in the financial services, media and corporate markets. Our information is trusted and drives decision making across the globe based on our reputation for speed, accuracy and independence. We have 14,700 staff in 92 countries, including some 2,400 editorial staff in 197 bureaus serving approximately 130 countries, making Reuters the world’s largest international multimedia news agency. In 2003, the Reuters Group had revenues of £3.2 billion.</p>
<p>Reuters and the sphere logo are the trade-marks of the Reuters group of companies.</p>
<p>About BT Conferencing
BT Conferencing is a division of BT Retail, BT's consumer and business facing organisation and BT Conferencing Inc. is its US subsidiary. They provide clients across the world with global conferencing services including audio, video and web conferencing. The America’s headquarters for BT Conferencing, Inc. is located in Braintree, Massachusetts. More information on the company and its solutions and services, can be found at www.btconferencing.com.</p>
<p>About BT
BT Group plc is the holding company for an integrated group of communications businesses and is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.</p>
<p>BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include network centric Information and Communications Technology (ICT) solutions, local, national and international telecommunications services, and higher-value broadband and internet products and services.</p>
<p>BT consists principally of three lines of business:
• BT Retail, providing fixed and mobile communications services and solutions to over 20 million business and residential customers in the UK. It is also a leading UK internet services provider.
• BT Wholesale, providing network services and solutions within the UK to over 600 fixed and mobile operators and to service providers including the provision of broadband, Private Circuits and PSTN.
• BT Global Services, providing ICT services internationally to meet the needs of multi-site organisations with European operations. BT Global Services operates in 136 countries and also offers international carrier services.</p>
<p>In the year ended 31 March 2004, BT Group’s turnover was £18,519 million with profit before goodwill amortisation, exceptional items and taxation of £2,013 million.</p>
<p>For more information, visit www.btplc.com</p>
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