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White Papers: Management




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6 STEPS TO ERP IMPLEMENTATION SUCCESS
By IFS World | 11/4/2011
Like a civil engineering endeavor or sizable construction project, implementing an enterprise-wide application like an enterprise resource planning (ERP) system to help run your business is a costly and complex process. And just as would be the case with any significant undertaking, success is not a given. A certain amount of planning, discipline and wisdom are required to complete implementation in a timely manner and to make sure that the new enterprise system put into place meets the requirements of your business.
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USABILITY AS AN ERP SELECTION CRITERIA
By IFS World | 11/4/2011
In this whitepaper, we will discuss how the complexity of a system like ERP can be reduced, and how the huge spectrum of functionality and information that an application encompasses can be made easier to navigate. In short, we will discuss ERP usability, with special attention to allowing you to consider usability as a criterion in your enterprise application selection process.
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Business Processes and Customers - Difficult Domains to Integrate
By Sword Ciboodle | 11/4/2011
Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.
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Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan
By Sword Ciboodle | 11/4/2011
Read here how Crazy John’s chose Sword Ciboodle to provide their contact centre and retail stores with a comprehensive and consistent view of all customer information across all service channels. Integration to more than 25 backend systems provide real-time payment processing at point of sale, and fully leverage existing technology investment. Operational dashboards optimise business decision making capability, giving management a dependable view of actual as well as pipeline sales. Driven by Sword Ciboodle’s agility, Crazy John’s can now add new mobile virtual network operator partners and uniquely branded and bundled product suites. Read on.
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OVUM TECHNOLOGY AUDIT: HP Application Lifecycle Management
By HP | 23/2/2011
HP Application Lifecycle Management (ALM) 11 is a significant release from HP Software, and a substantial element in its Business Technology Optimization portfolio. While many new products have been added to the portfolio, the key release is the ALM integration platform that binds HP Quality Center (QC) and HP Performance Center together, and the addition of an Agile project management tool to provide HP’s first organic solution for the development management ALM segment.
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Strategy to Success Framework: Investigate to Invest
By Oracle | 15/12/2010
This step by step guide to the Strategy-to-Success (S2S) framework offers a process by which companies can achieve Management Excellence. The Strategy-to-Success (S2S) framework expands the scope of traditional performance management to offer a framework by which companies can deliver Management Excellence. Read on.
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Business Intelligence and Performance Management Publication: Organizing for Management Excellence, Part 2
By Oracle | 15/12/2010
People, process, and technology. These are the three pillars of change management that Ravi TNC identifies in his article about centers of excellence. Indeed, in this third edition of the Journal of Management Excellence, we again focus on how to organize for management excellence. Read on.
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The bigger picture: Enterprise risk management in financial services organisations
By SAS | 27/10/2009
This Economist Intelligent Unit report explores the evolution of enterprise risk management (ERM) and risk practices among financial services companies. Read survey results and interviews with industry experts now.
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