White Papers: IT infrastructure

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how organisations can complete their initial deployments quickly, easily and adapt efficiently to the evolving needs of the business with Nimsoft Service Desk.

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Many IT organizations are struggling to cope with the ever-growing complexity of the IT infrastructure in today’s data centers. To compound this challenge, they must also balance the need to respond to pressure for delivering IT services faster and more cost effectively than ever before. As a result of these economic and staffing pressures, many organizations are seeking alternate service delivery and enterprise management approaches. These approaches can balance the need for control while reducing risk and increasing agility in providing cost-effective service delivery.

This White Paper looks in detail at TCO in relation to service desks and managing the IT infrastructure. It highlights findings from independent market research undertaken by Dynamic Markets in 2009 entitled: “Flexible Service Desks” which digs into the real TCO and more recently research completed in 2010: “The Rebirth of the IT Budget”. The paper also references industry research published by Gartner Group and Forrester Research.