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White Papers: IT Service Management
White Paper: “Taking The Right Bites Out Of ITIL”
By Numara | 15/9/2010
Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.
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