White Papers: CA Technologies

Managing enterprise IT is no simple task. However, when it comes to critical applications and capabilities that impact end users and influence business results, the need for visibility into and across IT systems is critical. A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM essentially creates a best-practice model that helps organizations focus on end-to-end monitoring, measuring and resolution of end-user problems. Read on.

Cloud computing is a disruptive transformation for IT. Public cloud offerings allow the business to directly access external services, creating security holes and quality blind spots while potentially eroding enterprise IT’s perceived value. To become internally agile and efficient, IT must go beyond just virtualizing servers to provide elastic, on-demand private cloud services. At the same time, IT needs to transform itself into the master of a dynamic service supply chain, driving smart sourcing decisions and orchestrating how internal, external, virtual, and traditional resources work together to optimize business value.

Customer acquisition and retention is key to business survival, and with today's web-savvy consumers and business users, nowhere is the difference between good and bad service more keenly apparent than online. Protect revenue and accelerate growth - learn how to offer visitors a superior web experience.