- Chrome loses “confusing” yellow triangle for HTTPS sites
- US, UK disrupt Dridex botnet, which targeted online banking
- Phishing websites look more legit with SSL certs from major companies
- Cisco dedicates security project to 'pissing off the bad guys'
- Cambridge University study finds 87 percent of Android devices vulnerable to attack
Penrith City Council Case Study - Productivity Rises as High as the Mountains
As the Council operations are integral to the community, IT security and the smooth running of IT systems are imperative. However, the complex processes and limited capabilities of the Internet and email filtering system was costing Council many hours in IT maintenance, including installing updates and managing user queries. Any Internet and email system downtime detracted from the IT staff time available to support users. Read more.
Remote support solutions today comprises more than remote control for PCs. With globalisation of companies, the workforce is now more mobile than ever which translates to an increased variety of devices being used. <p> This whitepaper looks at results from a 2015 survey showing trends of this market, showing more than 70% of surveyed businesses are adopting a remote support solution and nearly 50% have allocated budgets for this purpose in the next financial year. Download whitepaper »
A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations. <p> Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change. Download whitepaper »
This whitepaper looks at the top 6 market share leaders for worldwide clientless remote software providers in this $523 million marketplace. It also provides useful insight for IT decision makers with the progression of enterprise helpdesk shifting to remote control solutions as a more time and cost efficient solution that promotes operational efficiency for staff on the go. Download whitepaper »