News

• HCL CEO Vineet Nayar: Outsourcing is dead, and there's nothing innovative in cloud technology

  By John Gallant | 01 May, 2012 02:29

  The customer always comes first. Except when it comes to HCL, the $6 billion Indian outsourcing -- make that co-sourcing -- giant led by CEO Vineet Nayar, who literally wrote the book on a philosophy known as 'employees first, customer second.' In this latest installment of our CEO Interview Series, Nayar spoke with IDG Enterprise Chief Content Officer John Gallant about how that philosophy is fueling HCL's rapid growth and why more CIOs ought to consider adopting it. Nayar also discussed how HCL has set its sights beyond competing with other Indian outsourcers like Infosys and Wipro and is squarely targeting what he believes are the many unhappy customers of services giants like IBM, Accenture and CSC. The outspoken Nayar took shots at the 'fear psychosis' created by services firms in trying to peddle their offerings and used a barnyard epithet to describe public cloud computing, which he claims isn't ready for prime time. He also outlined HCL's aggressive plans for hiring locally in the U.S. and Europe, and defended the company's use of the controversial H-1B visa program. In addition, Nayar talked about the new goals for IT departments in 2012 and beyond, and explained why treating mobile as a technology 'misses the point.'

• Wipro's IT revenue growth slows in an uncertain market

  By John Ribeiro | 25 April, 2012 21:12

  Wipro, one of India's top outsourcers, reported slow revenue growth in U.S. dollar terms for the quarter ended March 31, and issued muted guidance for the next quarter, reflecting an uncertain outsourcing market.

• Wipro's IT revenue rises, but lags peers

  By John Ribeiro | 20 January, 2012 20:50

  Wipro's IT services revenue grew 12 percent year on year in U.S. dollar terms in the quarter ended Dec. 31, but its growth lags behind Indian outsourcing peers such as Tata Consultancy Services (TCS).

• Can you trust one outsourcing provider to manage the rest?

  By Stephanie Overby | 05 November, 2011 03:04

  Even as CIOs continue to pursue the multi-provider model for outsourcing IT, the question remains as to how to do it successfully: amassing the necessary vendor management skills needed, avoiding vendor finger pointing, and achieving intended results.

• Indian outsourcers see opportunity in U.S. credit downgrade

  By John Ribeiro | 09 August, 2011 03:59

  India's National Association of Software and Service Companies (Nasscom) said Monday that an economic slump in the U.S. will benefit Indian outsourcers, as U.S. customers look to cut costs.

• State Street cuts IT staffers, shifts work to IBM, Wipro

  By Patrick Thibodeau | 21 July, 2011 07:44

  State Street Corp. is laying off 530 IT workers and transferring another 320 to IBM or Wipro Technologies, part of a shift in its approach to IT operations.

• Wipro's growth lags competitors' despite offshoring boom

  By John Ribeiro | 20 July, 2011 18:02

  Wipro's second-quarter revenue grew, the company reported Wednesday. However, its larger competitors, Infosys and Tata Consultancy Services, grew faster.

• Wipro manufactures the products it designs for customers

  By John Ribeiro | 15 June, 2011 22:57

  Indian outsourcers have been typically known to develop enterprise software or offer IT services. But India's third largest outsourcer, Wipro, is taking advantage of having once designed and manufactured its own PCs and servers, to design and manufacture hardware products for customers.

• Indian outsourcers' quality hit by staff issues

  By John Ribeiro | 09 June, 2011 17:46

  The service quality at top Indian outsourcers is dropping as they scramble to hire staff to cope with an unexpected surge in demand, analysts said.

• Clients want access to CEOs at Indian outsourcers: report

  By John Ribeiro | 29 April, 2011 22:55

  Clients of Indian outsourcers consider it critical to have access to, and to build a relationship with, the heads of these companies, according to a study by Offshore Insights, a research and advisory firm in Pune, India.

• Offshoring trend drives up Wipro revenue and profit

  By John Ribeiro | 27 April, 2011 19:32

  Wipro, India's third largest outsourcer, said on Wednesday that its IT services business had grown by 20 percent to US$1.4 billion for the quarter ended March 31, reflecting strong demand from outside the country for offshore services.

• India emerging as a large BPO market: Gartner

  By John Ribeiro | 12 April, 2011 21:45

  India's business process outsourcing (BPO) market is growing fast, attracting both local outsourcers and multinational services companies, according to a study by Gartner.

• Pure-play Indian BPO firms may be at risk, analysts said

  By John Ribeiro | 07 April, 2011 20:44

  The proposed acquisition of an IT services company by India’s largest business process outsourcing (BPO) firm, Genpact, has fueled a debate on whether pure-play BPO firms in the country can survive independently.

• Wipro acquiring SAIC's oil and gas IT practice

  By John Ribeiro | 02 April, 2011 01:32

  Indian outsourcer Wipro is acquiring the oil and gas IT services practice of the Commercial Business Services business unit of Science Applications International Corporation (SAIC).

• India’s Satyam rebounds, but progress is slow

  By John Ribeiro | 14 February, 2011 19:23

  Indian outsourcer, Satyam Computer Services, which is on the recovery after a corporate scandal, said that revenue and net profits grew in the third quarter ended Dec. 31.