Traffic solutions company Tenix has moved its call centre to a graphical user interface system reducing its training costs by 70 per cent.

With the world economy in shambles many businesses are already battening down the hatches expecting rough seas ahead. IT budgets will shrink along with all other budgets, and maybe even more than other budgets. After all, companies still need to advertise and pay their workforce, but they may be able to do without new servers or software for a while. And that is where open source software vendors can help keep the ship sailing.