Despite its great promise, CIOs' concerns about cloud computing perist. . .

Mergers and acquisitions usually pass through six stages. Allen Shatten, proprietor of information technology planning company Lattice IT, explaining why cost-savings targets are often not met -- and what can happen when CIOs sign off before completing the necessary homework.

Australian CIOs who are adopting ITIL in their IT departments are seeing productivity benefits, higher customer satisfaction and better alignment of IT with business objectives.