unified communications

Features

• Wikipedia celebrates a decade of edit wars, controversy and Internet dominance

  By Jon Brodkin | 11 January, 2011 23:25

  Wikipedia and its users are planning more than 300 celebration events across six continents for the 10th anniversary of the free, online encyclopedia that has become an Internet juggernaut by spreading access to information with a model that lets anyone edit its articles.

• 5 open source VoIP softphones to watch

  By Rodney Gedda | 20 November, 2009 14:16

  The steady rise in people using IP telephony to communicate -- for personal and business reasons -- has led to the development of a number of different VoIP "softphones" that can be used on a PC or notebook.

• Unified communications promises much, but does it deliver?

  By Kim S. Nash | 11 September, 2009 06:16

  It's hard to find anyone who likes audio conferences. Sure, worker bees can put themselves on mute to chat with fellow cube dwellers. Or play Facebook Scrabble and check e-mail until it's their turn to talk. Yes, for true lows in productivity, the fuzzy, disembodied, dial-in audio conference is hard to beat.

• Hawker Pacific gets its fax in order

  By Tim Lohman | 28 July, 2009 09:37

  Aviation company Hawker Pacific has seen an improved its customer service and cut IT maintenance costs following the implementation of a new unified communications system.

• Teachers Credit Union mitigates risk with new UC call centre deployment

  By Tim Lohman | 15 July, 2009 16:12

  Teachers Credit Union has deployed a 126 seat unified communications call centre solution to improve collaboration and interactions with its 155,000 strong membership.

• Why enterprises are moving to Google Apps, Gmail

  By C.G. Lynch | 11 June, 2009 06:43

  Though it started selling software to universities and small businesses, Google has pervaded more large businesses during the past year with Google Apps, the company's suite of messaging and productivity software. Analysts say Google Enterprise, the division of Google that runs Apps, has added many features to the product that make it more attractive to enterprise IT departments.

• How to Make Unified Communications and Collaboration Work for You

  By Bruce Morse and Laurence Guihard-Joly | 17 November, 2008 11:40

  Tips for implementation and achieving ROI and other benefits when adopting unified communication (instant messaging (IM), web conferencing, IP telephony, expertise identification, e-mail, unified messaging and mobile devices).

• Picturing the Future of Office Technology Today

  By Jeff Hutchinson | 16 September, 2008 15:01

  We all have a tendency to only look directly at what we're doing today, and not step back and say: "What do I, what does my company, need to be focusing on now, for the future?" Taking that step back is the step toward innovation and away from stagnation.