• UC services market to grow 13.8 per cent year-on-year: Report

  By Hamish Barwick | 06 February, 2012 12:17

  Managed services and hosted offerings are forecasted to drive unified communications (UC) growth of 13.8 per cent year-on-year up to 2018, according to Frost & Sullivan.

• Before Facebook: How other recent dot-com IPOs have fared

  By Brad Reed | 03 February, 2012 09:33

  Although Facebook (FB - to be traded on NASDAQ or NYSE) is by far the most high-profile dot-com company to go public over the past year, it is actually one of several companies that have led to a revival of web company IPOs. And while many dot-com IPOs have been long on hype, they haven't yet paid off in terms of shareholder value.

• Facebook ripe for ridicule as it suffers outage a day after IPO filing

  By Bob Brown | 03 February, 2012 07:34

  Social networkers resorted to Twitter during and following a brief Facebook outage on Thursday, a day after the company filed for its initial public offering.

• 9 "university researcher approved" tips for awesome Tweeting

  By Bob Brown | 02 February, 2012 04:36

  Researchers from Carnegie Mellon, the Massachusetts Institute of Technology and Georgia Tech have issued a list of 9 tips for better tweeting based on a study of Twitter usefulness (see "Most tweets are useless, Twitter users say").

• Most tweets are garbage: Twitter users

  By Bob Brown | 02 February, 2012 03:30

  Twitter has been celebrated for its ubiquity and impact on world events from natural disaster recovery to political uprisings. But researchers from a group of big time universities have found that useful tweets are few and far between.

• The ABCs of VoIP

  By Sheena Finnegan, Cisco Presales Engineer, CDW | 30 September, 2010 08:17

  Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:

• Wikipedia celebrates a decade of edit wars, controversy and Internet dominance

  By Jon Brodkin | 11 January, 2011 23:25

  Wikipedia and its users are planning more than 300 celebration events across six continents for the 10th anniversary of the free, online encyclopedia that has become an Internet juggernaut by spreading access to information with a model that lets anyone edit its articles.

• 5 open source VoIP softphones to watch

  By Rodney Gedda | 20 November, 2009 14:16

  The steady rise in people using IP telephony to communicate -- for personal and business reasons -- has led to the development of a number of different VoIP "softphones" that can be used on a PC or notebook.

• Unified communications promises much, but does it deliver?

  By Kim S. Nash | 11 September, 2009 06:16

  It's hard to find anyone who likes audio conferences. Sure, worker bees can put themselves on mute to chat with fellow cube dwellers. Or play Facebook Scrabble and check e-mail until it's their turn to talk. Yes, for true lows in productivity, the fuzzy, disembodied, dial-in audio conference is hard to beat.

• Hawker Pacific gets its fax in order

  By Tim Lohman | 28 July, 2009 09:37

  Aviation company Hawker Pacific has seen an improved its customer service and cut IT maintenance costs following the implementation of a new unified communications system.

• Teachers Credit Union mitigates risk with new UC call centre deployment

  By Tim Lohman | 15 July, 2009 16:12

  Teachers Credit Union has deployed a 126 seat unified communications call centre solution to improve collaboration and interactions with its 155,000 strong membership.

Whitepapers about unified communications

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  Securing Vital Infrastructure

  A unified approach to information security can help modern vital infrastructure providers deal with evolving IT threats without compromising on communications or the demands of an increasingly mobile workforce. Flexible policies, combined with quality inbound threat detection, deep content inspection and encryption capabilities can help organisations to mitigate the risks – not just from outside the organisation, but also within it. Read this whitepaper.

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  User adoption: Will your communications deployment score or be left on base?

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  From Voice Over IP To Unified Communications Simplify System Management

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  IDC VENDOR SPOTLIGHT: Harnessing the power of enterprise collaboration and communications