• Are CEOs getting the social media thing?

  By Michael Cooney | 24 May, 2012 13:33

  IBM says a study it did of some 1700 Chief Executive Officers worldwide found that many indeed - or should be - grasping social media as a key enabler of collaboration and innovation.

• Medical firm avoids Exchange nightmare with outside help

  By Tim Greene | 22 May, 2012 05:31

  International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

• Social media bring business, but add security quagmire

  By Ellen Messmer | 18 May, 2012 04:27

  Social media - Facebook, Twitter, LinkedIn, Google+ and so forth - has become a way of life for companies and their employees to interact with the public, but beating back the fraudsters that try to prey on customers, not to mention keeping employees from spilling sensitive data, is becoming a full-time job for many.

• Survey: BYOD sparks enterprise investment in Unified Communication and Collaboration

  By Network World staff | 15 May, 2012 06:03

  The 2012 IDG Enterprise Unified Communications and Collaboration (UC&C) survey was completed with the goal of gaining a better understanding of current and future UC&C investments. The survey highlights the uptick in UC&C adoption and investments in the coming three years — specifically in enterprise organizations — demonstrating the value organizations place on technologies that enable consistent and connected communications between employees, customers and partners. 

• American moms love Facebook, Nielsen survey shows

  By Brad Reed | 12 May, 2012 03:33

  If you're looking for a last-minute gift for Mother's Day, don't bother sending her a Facebook invite - chances are, she's probably already on it.

• The ABCs of VoIP

  By Sheena Finnegan, Cisco Presales Engineer, CDW | 30 September, 2010 08:17

  Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:

• Wikipedia celebrates a decade of edit wars, controversy and Internet dominance

  By Jon Brodkin | 11 January, 2011 23:25

  Wikipedia and its users are planning more than 300 celebration events across six continents for the 10th anniversary of the free, online encyclopedia that has become an Internet juggernaut by spreading access to information with a model that lets anyone edit its articles.

• 5 open source VoIP softphones to watch

  By Rodney Gedda | 20 November, 2009 14:16

  The steady rise in people using IP telephony to communicate -- for personal and business reasons -- has led to the development of a number of different VoIP "softphones" that can be used on a PC or notebook.

• Unified communications promises much, but does it deliver?

  By Kim S. Nash | 11 September, 2009 06:16

  It's hard to find anyone who likes audio conferences. Sure, worker bees can put themselves on mute to chat with fellow cube dwellers. Or play Facebook Scrabble and check e-mail until it's their turn to talk. Yes, for true lows in productivity, the fuzzy, disembodied, dial-in audio conference is hard to beat.

• Hawker Pacific gets its fax in order

  By Tim Lohman | 28 July, 2009 09:37

  Aviation company Hawker Pacific has seen an improved its customer service and cut IT maintenance costs following the implementation of a new unified communications system.

• Teachers Credit Union mitigates risk with new UC call centre deployment

  By Tim Lohman | 15 July, 2009 16:12

  Teachers Credit Union has deployed a 126 seat unified communications call centre solution to improve collaboration and interactions with its 155,000 strong membership.

Whitepapers about unified communications

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  Unified Communications Strategy Guide

  Articles include: How to ensure a successful UC project; Five reasons to set up unified communications; Unified communications: Is your network ready?; How to get the most from unified communications. Read this Computerworld Strategy Guide.