• FTC seeks to recover $52.6 million in alleged phone cramming charges

  By Grant Gross | 09 May, 2012 05:16

  The U.S. Federal Trade Commission is seeking a civil court contempt ruling against the largest third-party billing vendor in the U.S., alleging that it placed more than US$70 million in unauthorized charges on telephone bills in violation of a previous court order.

• Groups protest Verizon's proposed special access rate hikes

  By Grant Gross | 08 May, 2012 06:54

  Members of the NoChokepoints Coalition will ask the U.S. Federal Communications Commission to stop Verizon Communications from raising the rates for middle-mile broadband connections that many businesses rely on.

• India asks regulator to clarify on 2G auction prices, after protests

  By John Ribeiro | 01 May, 2012 16:54

  India's Telecom Commission has asked the country's telecom regulator to clarify on proposed reserve prices for an auction of mobile spectrum, following protests from companies and industry associations that the prices were too high.

• FCC takes steps to crack down on phone bill cramming

  By Grant Gross | 28 April, 2012 05:54

  The U.S. Federal Communications Commission has voted to require telephone carriers to provide their customers more billing information in an effort to crack down on mysterious, unauthorized charges on phone bills.

• Cisco to add IM software to enterprise IP communications system

  By Juan Carlos Perez | 19 April, 2012 02:43

  Cisco will include Jabber instant messaging and presence software at no extra charge with its Unified Communications Manager (CUCM) enterprise IP communications system, the company plans to announce on Wednesday.

Whitepapers about telephony

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  The Case for Real-Time Networking

  CIOs are facing several powerful trends and inflection points that are defining the new IT landscape, including cloud computing, virtualization, the consumerization of IT, smart computing, and communications to collaboration. Taken individually, each one of these trends will have significant ripple effects throughout the planning and operations of IT network infrastructure. In aggregate, they will have an even more dramatic impact on the way that future network architectures need to be planned and designed. Read on.

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  The Convergence of IT Operations Management

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  Blurring boundaries: The disappearing gap between work and home life

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  The A to Z of Mobile Workforce Scheduling Optimisation