• Social media boosts revenue for SMEs: MYOB research

  By Stephanie McDonald | 20 June, 2013 14:56

  Small and medium enterprises (SMEs) that use social media are 56 per cent more likely to increase their revenue, according to research by MYOB.

• Twitter buys Spindle to thread in location discovery tools

  By Zach Miners | 19 June, 2013 23:56

  Twitter has bought Spindle, a search technology company that informs users about what's happening with local businesses and organizations around them.

• The panic is over. Facebook is back up

  By Sharon Gaudin | 19 June, 2013 16:31

  Facebook suffered a service disruption for about four hours Tuesday night, giving users error messages or long response times.

• Social media adds spice to financial services, say banks

  By Adam Bender | 19 June, 2013 16:26

  Social media can make financial institutions seem less dull and better engage customers, according to officials on a panel at the AB+F Retail Financial Services Forum.

• Don't panic! It's just that Facebook has been down

  By Sharon Gaudin | 19 June, 2013 03:48

  Facebook has been down on Tuesday night, giving users error messages or long response times.

• How to Add Video, Images to Your LinkedIn Profile

  By Kristin Burnham | 06 May, 2013 17:54

  LinkedIn's newest feature lets you showcase your professional achievements by uploading presentations, documents, images and video to your profile. Here are step-by-step instructions for improving your LinkedIn brand.

• How to Recover From a Twitter Hack

  By Kristin Burnham | 25 April, 2013 18:20

  Do you know what to do if your Twitter account is hacked? Here are four steps to take to regain control of your account and ensure it doesn't happen again.

• Social Data Warehousing Is Worth the Trouble

  By David Taber | 18 April, 2013 14:01

  Everybody knows data warehousing is big data. But when you want to understand what's really going on with your customers' social interactions, terabytes may seem small. It's a laborious process, but the insight it provides can reap big rewards.

• 5 LinkedIn tips for how to resign from your job gracefully

  By Kristin Burnham | 15 February, 2013 17:43

  How you handle your last days at a company can cast a lasting impression on your professional reputation. Here are the dos and don'ts of leaving, plus tips for tying up loose ends on LinkedIn.

• How to get 150,000 Twitter followers

  By Matt Egan | 27 August, 2010 03:39

  Despite sharing every banal aspect of my life in mind-numbing detail, I remain some way short of 150,000 Twitter followers.

• The Grill: Raytheon CIO Rebecca Rhoads takes on new role with global reach

  By Robert L. Mitchell | 17 June, 2013 10:18

  Raytheon CIO Rebecca Rhoads was tapped earlier this year to lead the defense contractor's newly formed Global Business Services unit, whose goal is to improve operations and services by optimizing resources.

• Salesforce.com aims for next $1 billion business with ExactTarget buy

  By Chris Kanaracus | 04 June, 2013 15:58

  Salesforce.com's pending US$2.5 billion purchase of marketing software vendor ExactTarget will help it develop a new $1 billion annual revenue stream and set the company on a clear strategic course for the foreseeable future, according to Salesforce.com CEO Marc Benioff.

• The social network wars are over. The winner: email!

  By Mike Elgan | 01 June, 2013 11:17

  With every new social network and social service, with every new instant and not-so-instant way to communicate, email rises in importance. Columnist Mile Elgan explains how innovation has transformed email into the best social network.

• 10 Top Social Media Startups--the Final Rankings

  By Jeff Vance | 30 May, 2013 16:19

  The votes are in. This is the final ranking of CIO.com's 10 Hot Social Media Startups. In addition to your votes. the final rankings also take into account the pedigree of the management team, VC funding, viability of the niche and the uniqueness of the product.

• Google weaves Larry Page's social strategy into Maps, Search

  By Sharon Gaudin | 16 May, 2013 17:12

  It became clear at Google I/O this week that Google is quietly but assuredly implementing CEO Larry Page's strategy to use Google+ to transform the entire Google experience.

Whitepapers about social media

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  IT Security Trends in 2013

  The commoditisation of the cloud, widespread adoption of mobile devices as replacements for computers, and the growth of Bring Your Own Device (BYOD) in the enterprise give rise to a security landscape that is significantly different than what IT departments have traditionally encountered. Learn more as thought leaders identify key trends & top IT security drivers for the year ahead.

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  2013 State of the Mobility Enterprise Study

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  Networking or Not working: Facing up to the Facebook Dilemma

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  Social Media Guidance