• CenITex finds new CIO

  By Hamish Barwick | 14 February, 2012 16:08

  Former Tatts Group business systems group manager, Fiona Caldwell, has been appointed chief information officer of Victorian shared services agency, CenITex.

• Queenland to appoint state CIO

  By Lisa Banks | 26 July, 2011 17:17

  In the wake of its well-publicised shared services disaster last year, the Queensland government has announced it will appoint a state government CIO to implement its digital economy strategy.

• Shared services: Learning the lessons from Queensland and WA

  By James Hutchinson | 13 July, 2011 10:49

  Really, they should have seen it coming. All the signs were there. Queensland Health, a state government department responsible for paying its 78,000 staff some $210 million in salaries fortnightly, was in dire need for a replacement to its existing payroll system.

• WA Govt must offer job certainty or risk losing OSS employees

  By Chloe Herrick | 12 July, 2011 11:46

  The WA Government must provide certainty for employees of its Office of Shared Services (OSS) around transitioning back into public sector agencies, or risk losing them before it has been decommissioned.

• Analyst issues warning to govt on shared services pitfalls

  By Chloe Herrick | 08 July, 2011 12:44

  An analyst has issued a warning to governments considering shared services not to underestimate the depth and resilience of agency independence, following the decision by the WA government to decommission its shared services.

• Government shared services navigate a rocky road - Part 3

  By Brad Howarth | 06 July, 2011 10:58

  The path to shared services is rarely smooth sailing.

• Government shared services navigate a rocky road - Part 2

  By Brad Howarth | 05 July, 2011 08:00

  The role of shared services can often be broken into two layers. The first is the infrastructure layer — the data centres, networks and desktop infrastructure, and some of the more basic generic services. The second is the complex applications that run across the first layer — services such as human resources, payroll, and some financial activities such as fleet management. Different governments have taken different approaches.

• Government shared services navigate a rocky road - Part 1

  By Brad Howarth | 04 July, 2011 14:23

  The deployment of shared services has something of a mixed history in public sector organisations in Australia. The notion of pooling IT services from multiple government departments and agencies into a single operation appears to hold great benefits, from both a cost and service delivery perspective. But history has shown that such efforts can quickly be derailed by the complexity of the tasks they are trying to consolidate — especially when the motivation for consolidation slides too far towards cost recovery as opposed to providing excellent service to the agencies involved.

• NSW kicks off data centre reform - Part 2

  By Rodney Gedda | 04 April, 2011 13:04

  Communities NSW CIO, David Kennedy, said he supports the data centre reform project and can see the value of data centre consolidation and rationalisation leading to improved capability and value for money.

• NSW kicks off data centre reform - Part 1

  By Rodney Gedda | 04 April, 2011 12:57

  After years of planning, and months of supplier selection, the NSW government Department of Services, Technology and Administration (DSTA) has called for proposals for its data centre reform program, which will consolidate some 100 disparate facilities into two. The five shortlisted suppliers had until the end of January to put forward their ideas and capabilities for the shared data centres — either existing or purpose-built facilities — for government agencies across the state.

Whitepapers about shared services

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