services

News

• Ellison, Phillips, McDermott to take stand in Oracle-SAP retrial

  By Chris Kanaracus | 24 May, 2012 16:49

  During the upcoming retrial of Oracle's corporate-theft lawsuit against SAP, the companies plan to call a star-studded array of tech executives as witnesses including CEO Larry Ellison, former Oracle co-president and current Infor CEO Charles Phillips and SAP co-CEO Bill McDermott, according to court documents filed Thursday.

• Tech guns for hire: 5 places to find skilled IT contractors

  By Logan Kugler | 22 May, 2012 20:08

  Even for organizations with a stellar full-time IT staff, situations often arise where temporary outside help is needed. A big Web project might demand a few extra programmers to meet a tough deadline, for example, or a rollout of tools to support a sales force bent on capturing a broader market may require expertise not available in-house.

• Medical firm avoids Exchange nightmare with outside help

  By Tim Greene | 22 May, 2012 05:31

  International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

• IT outsourcing: Will CIOs reclaim their power?

  By Stephanie Overby | 22 May, 2012 00:36

  IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road.

• Outsourcing Allows Utility to Refocus IT

  By Patrick Thibodeau | 21 May, 2012 23:44

  Consumers Energy has hired an outsourcer to take over some of its day-to-day IT operations, and it hopes the move will allow its own data center workers to focus on projects that directly impact its bottom line.

• Nvidia tries to link cloud with graphics processors

  By Agam Shah | 16 May, 2012 05:03

  Nvidia on Tuesday announced technologies that could make its upcoming Tesla graphics processors more accessible to cloud deployments in enterprises, while also reversing a trend of relegating highly parallel chips to specialized math and scientific calculations.

• Utility hires outsourcer -- but keeps IT staff

  By Patrick Thibodeau | 14 May, 2012 23:02

  Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

• Amazon Web Services personalizes CloudFront web hosting service

  By Peter Sayer | 14 May, 2012 21:59

  Amazon Web Services has extended its CloudFront web hosting service to include dynamic content that can be personalized for each visitor.

• Big Data analytics gold for the call center

  By Stephanie Overby | 11 May, 2012 23:30

  There may be no corporate function that throws off more data than the corporate call center. "Every contact is counted, routed, measured and scored. Agent performance is actively measured," says Tony Filippone, executive vice president of research for sourcing analyst firm HfS Research. "Other key process owners, like finance and accounting or claims adjudication,wish their data was as rich."

• Options grow for third-party SAP application support

  By Chris Kanaracus | 11 May, 2012 05:40

  The nascent market for third-party SAP application support gained another player on Thursday, with Spinnaker Support announcing a service that will place it in competition with the likes of Rimini Street.

• Five outsourcing trends to watch

  By Stephanie Overby | 11 May, 2012 02:25

  1. Smaller Deals. A decade-long decline in the size of IT services contracts continues. While the number of mega-deals and midrange contracts awarded each year has remained fairly stable since 2002, the number of those worth $100 million or less has more than tripled, according to outsourcing consultancy Information Services Group (formerly TPI).

• Infosys' legal problems prompt analysts' concerns

  By Patrick Thibodeau | 10 May, 2012 08:57

  WASHINGTON - The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.

• Google releases 'experimental' full-text search API for App Engine

  By Cameron Scott | 09 May, 2012 10:31

  Google is testing a long-awaited full-text search API (application programming interface) for the Google App Engine, the company said on Tuesday.

• EBay setting up a second development center in India

  By John Ribeiro | 08 May, 2012 23:29

  EBay is hiring for a development center it is setting up in Bangalore, its second in the country.

• MasterCard, startup PaidPiper tap into credit cards for mobile payments

  By Stephen Lawson | 08 May, 2012 04:27

  PaidPiper, a startup that will debut at the CTIA Wireless show this week, is developing a mobile money transfer system suited to developed economies where the credit-card infrastructure is dominant.