services

Features

• Analysis: Massive layoffs at HP make for IT outsourcing identity crisis

  By Stephanie Overby | 24 May, 2012 19:14

  It's been more than three years since HP acquired IT services provider EDS, and the long-term direction of its bigger - if not better - outsourcing business is no more clear than it was on the day the deal closed.

• From IT to ET: Cloud, consumerisation, and the next wave of IT transformation

  By Johna Till Johnson | 23 April, 2012 21:32

  IT as we know it is over.

• Cloud drives speech recognition forward for Microsoft

  By Nancy Gohring | 14 December, 2010 06:43

  For years, using voice recognition technology on phones or other devices has been a novelty -- something people try once but never again, usually because it works so poorly. But recent developments, including harnessing the computational power of the cloud, have made it more usable and will make it even better in the near future, according to Microsoft.

• Don't mess with Texas: Lessons from IT outsourcing disasters

  By Stephanie Overby | 05 August, 2010 05:04

  Two weeks ago, the CIO of Texas penned a seven-page letter outlining the chronic failures of the state's nearly four-year outsourcing relationship - a deal the Texas governor had briefly suspended in 2008 citing service delivery problems that he said put the state's agencies in danger.

• IT Outsourcing Activity Remains Sluggish in 2010

  By Stephanie Overby | 23 July, 2010 00:59

  The outlook for the IT outsourcing market is not unlike the outlook for the economy as a whole: It's "unusually uncertain," to use U.S. Federal Reserve Chairman Ben Bernanke's words.

• Sharing the Load

  By Dylan Bushell-Embling | 17 November, 2008 10:35

  Peter Weill, the director of MIT's Center for Information Systems Research, says there are six key IT decisions that CIOs and the business must collaborate on. Ignore them at your peril . . .