LAS VEGAS -- A healthcare network in Illinois is investing $40 million in Alcatel-Lucent switches to consolidate data centers into a private cloud.

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government's disillusionment with the way that governmental IT was delivered in the latter half of the 1980s.

Sometimes, providing the ideal customer service means ditching what you’re doing and simply starting over.

All sorts of businesses are revisiting IT service delivery as traditional internecine rivalries give way to a push towards a future built around a common infrastructure with mutually understood metrics.

One of the Asia-Pacific region’s largest beverage distributors, Coca-Cola Amatil (CCA), maintains an extensive fleet of distributors and manages a complex supply chain that stretches from one side of the country to the other.