Following a full year 2011 profit dip of 26.8 per cent, Australian call centre provider, Salmat (ASX: SLM), has outlined that it will be focusing on its digital services division in 2012.

Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.

740 Salmat call centre employees will lose their jobs after the company lost a hefty contract with Telstra this week.

Shares in Salmat Ltd have dropped by over six per cent after cutting guidance because of Telstra Corporation Ltd cancelling its call centre contract with the group.

Australian customer communications solution company Salmat (ASX: SLM) is in the planning stages of shrinking 35 data centre sites across the country down to just two.

With a diverse business unit portfolio that includes direct mail, call centres and electronic document management, Salmat CIO David Hackshall is working hard to instil a culture of collaborative knowledge management at the company and turn innovation into efficiency.