Features

• Behind Enemy Lines: Salesforce.com, Rimini Street

  By Thomas Wailgum | 14 October, 2009 08:01

  Both tech vendors are aiming to change the rules of game for enterprise software. And while they're going about it with two different business models, the companies share some things in common.

• Salesforce rollout: what customer support must know

  By David Taber | 05 June, 2009 09:11

  Customer support VPs may have to manage a range of customer-facing functions such as order-taking, shipment expediting, installation and field service appointments, as well as technical or warranty support. Each of these functions should have direct access to the CRM system, but the specific information needed (and transactions performed) are quite different across these CS roles.

• Mission Australia rolls out Salesforce CRM

  By Tim Lohman | 14 May, 2009 07:02

  Mission Australia has rolled out 1,155 licences of Salesforce’s CRM Enterprise edition aimed at boosting the efficiency of its employment services unit.