SaaS

Features

• Are you ready for networking in the cloud?

  By Jim Metzler | 31 October, 2011 21:48

  The two primary forms of public cloud computing, Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS), are both growing dramatically in popularity. Over the last few years, the primary focus of the IaaS providers has been on offering the basic compute and storage resources required to run applications.

• Is the future of CRM in the Cloud? - Part 1

  By Brad Howarth | 18 April, 2011 11:22

  It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.

• Cloud Computing's Three Revolutions: Part 3

  By Bernard Golden | 04 March, 2010 05:06

  I've gotten a lot of feedback on parts one and two of this three-part series on "The Three Revolutions of Cloud Computing." This series is based on my perspective that cloud computing represents the next major platform shift in computing, and will undoubtedly impose as much change as previous shifts like client/server or the rise of the Web. In parts one and two I focused on the changes cloud computing will cause in IT operations and application funding patterns. Now I'd like to turn to the changes cloud computing will cause in applications - and, to be blunt - those changes will be enormous.

• Compliance Under a Cloud

  By Jim Hietala | 25 February, 2010 11:33

  There's no doubt that cloud computing is dominating today's IT conversation among C-level security executives. Whether they're lured by its compelling cost savings or its perceived advantages, security leaders are probing the capabilities and restrictions of the cloud. At the same time, security and compliance concerns remain issues holding large enterprises back from capitalizing on the cloud's benefits.

• Open source helps Facebook achieve massive app scalability

  By Rodney Gedda | 24 February, 2010 09:40

  People all over the world spend a total of eight billion minutes a day on Facebook. Some 3.5 billion pieces of content are shared every week, 400 billion Web pages are viewed every month and the site logs a staggering 25TB of data every day. David Recordon, senior open programs manager at Facebook, talks about how the social networking giant uses open source tools to achieve its massive app scalablilty.

• 3 Keys to Using IaaS Public Clouds Wisely

  By James Staten | 20 October, 2009 08:37

  It seems as if every CIO comes back from a conference cocktail party demanding IT move to the cloud. While this can mean many things, including using software-as-a-service (SaaS), managed hosting, or application service providers (ASP), the demand often centers on moving applications out of your own budget-sucking data center and up to an infrastructure-as-a-service (IaaS) cloud platform.

• Behind Enemy Lines: Salesforce.com, Rimini Street

  By Thomas Wailgum | 14 October, 2009 08:01

  Both tech vendors are aiming to change the rules of game for enterprise software. And while they're going about it with two different business models, the companies share some things in common.

• 5 Things to Know about Software-as-a-Service Contracts

  By David F. Carr | 14 October, 2009 01:42

  How CIOs can guarantee secure SaaS contracts.

• Mea Clouda: SaaS Vendors Can Win Over Customers with Honesty

  By Thomas Wailgum | 09 October, 2009 06:04

  How do Salesforce.com, Workday, NetSuite and others respond to unplanned outages? With the type of honesty and transparency that is critical to the future of cloud computing. Watch and learn, Big ERP.

• Microsoft's New Mixology: Cloud, Desktop Must Be Balanced

  By Shane O'Neill | 01 October, 2009 07:02

  As companies of all sizes consider what portion of their IT infrastructure and business applications to move to the cloud, Microsoft has one word of advice: Balance.

• Raiders of the Lost Archive: SaaS, Disaster Recovery

  By David Taber | 10 September, 2009 01:48

  Backup, archival, recovery, and redundant operations for business continuity are key success factors for industrial strength IT. But how do the rules of the game change with multi-tenant SaaS applications?

• What is Cloud Computing?

  By Brad Howarth | 06 July, 2009 10:26

  The term cloud computing itself can be confusing, as it was coined after the establishment of one of its key components, software-as-a service (SaaS). Research group Gartner’s definition is of a style of computing where massively scalable solutions are provided as a service using Internet technologies.

• Explaining Salesforce.com to the CEO

  By David Taber | 14 April, 2009 03:01

  When you're ready to revamp CRM and need to explain "why Salesforce.com" to the CEO, you must be aware of myths and preconceived notions already in place. Watch out for these big 5 items that could trip you up.

• Smart CIOs can still create cost savings

  By John Lamb | 31 March, 2009 10:18

  Watching the bottom line of your projects.

• SaaS An Easy Sell For This CIO

  By Howard Dahdah | 09 March, 2009 15:02

  The tasks in Laef Olson’s working hours can be rather varied. Olson, who is the CIO at Software-as-a-Service vendor RightNow Technologies is on the one hand responsible for IT security and the organisation’s information systems, while on the other he spruiks the strategy and vision for the company's on-demand hosting platform. On many occasions Olson gets a direct audience with company CIOs. What makes it easier for Olson to get traction to the upper levels of management is his past. He has been group vice president of global technology operations of Travelport and Orbitz Worldwide. And before that CTO of cars.com. In these roles he was also a consumer of SaaS products. It is that experience that he uses to relate to customers when on the road. Olson briefly stopped over in Australia last month where CIO Magazine asked him about the maturity of SaaS.