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  • Millennials are most likely to pay for loyalty programs

    Millennials are more willing than Gen Xers and Boomers to pay for premium loyalty programs, such as Amazon Prime, but these older generations are also beginning to see value in paid programs, according to a LoyaltyOne Consulting survey of more than 1,000 consumer respondents ages 18 to 65. Specifically, 76 percent of millennials would consider joining a fee-based rewards program from a favorite brand, compared to 61 percent of Gen Xers and 48 percent of Boomers.

    Written by Lauren Brousell15 July 15 03:11
  • Millennials skip traditional customer service for online troubleshooting

    When millennials encounter problems with products or services they typically try to solve issues on their own, but if they need customer service or technical support they want a rapid response via online chat or social media, according to a recent survey performed by Kelton Global for Salesforce's Desk.com. These self-service, on-demand expectations are beginning to rub off on Gen X-ers and Boomers, as well, and they're resulting in wake-up calls for many companies.

    Written by Lauren Brousell08 July 15 23:54
  • In Pictures: Robots that cook, clean, sing and dance

    Cooking, learning language and doing the laundry are a few of the human skills demonstrated by.real humanoid bots featured in the National Geographic movie Robots.

    Written by Tim Greene01 July 15 08:41
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  • 9 ways mobile and social tech improves the retail shopping experience

    With the continued growth of ecommerce and in-store comparison-shopping via mobile devices, it's become harder for many bricks-and-mortar retailers to get customers to make on-the-spot purchases. However, instead of seeing mobile and ecommerce as a threat, some savvy retailers have embraced the adage "if you can't beat them, join them."

    Written by Jennifer Lonoff Schiff10 July 15 00:02
Features about retail
  • CIO not the only one to blame for Target breach

    That someone had to take the fall for the massive breach at Target is neither surprising nor unexpected. The only question is whether more heads will roll in the aftermath of one the biggest data compromises in retail history.

    Written by Jaikumar Vijayan05 March 14 21:27
  • Here's why Amazon drones may never land at your door

    Amazon's ambitious plan to use flying drones to deliver packages is far-fetched, but not just because of technology limitations or air traffic regulations. Amazon's fulfillment center network, as it stands now, is too limited to serve even a tiny fraction of the U.S. in the method described by CEO Jeff Bezos.

    Written by Nick Barber04 Dec. 13 13:44

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