outsourcing

News

• What to outsource, and when

  By Gary Percival | 24 May, 2012 14:23

  A CIO can neither be pro- nor anti-outsourcing. Instead, he or she must ensure the outsourcing option is a tool upon which to call as the appropriate situation arises.

• Tech guns for hire: 5 places to find skilled IT contractors

  By Logan Kugler | 22 May, 2012 20:08

  Even for organizations with a stellar full-time IT staff, situations often arise where temporary outside help is needed. A big Web project might demand a few extra programmers to meet a tough deadline, for example, or a rollout of tools to support a sales force bent on capturing a broader market may require expertise not available in-house.

• Medical firm avoids Exchange nightmare with outside help

  By Tim Greene | 22 May, 2012 05:31

  International medical vendor Mediq was expanding in a big way by acquisition and needed a standard email platform across its business, but the project's cost and the complexity of doing it alone was so daunting that the company called on outside help that costs it less in the long run.

• IT outsourcing: Will CIOs reclaim their power?

  By Stephanie Overby | 22 May, 2012 00:36

  IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road.

• Outsourcing Allows Utility to Refocus IT

  By Patrick Thibodeau | 21 May, 2012 23:44

  Consumers Energy has hired an outsourcer to take over some of its day-to-day IT operations, and it hopes the move will allow its own data center workers to focus on projects that directly impact its bottom line.

• Utility hires outsourcer -- but keeps IT staff

  By Patrick Thibodeau | 14 May, 2012 23:02

  Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

• Big Data analytics gold for the call center

  By Stephanie Overby | 11 May, 2012 23:30

  There may be no corporate function that throws off more data than the corporate call center. "Every contact is counted, routed, measured and scored. Agent performance is actively measured," says Tony Filippone, executive vice president of research for sourcing analyst firm HfS Research. "Other key process owners, like finance and accounting or claims adjudication,wish their data was as rich."

• Five outsourcing trends to watch

  By Stephanie Overby | 11 May, 2012 02:25

  1. Smaller Deals. A decade-long decline in the size of IT services contracts continues. While the number of mega-deals and midrange contracts awarded each year has remained fairly stable since 2002, the number of those worth $100 million or less has more than tripled, according to outsourcing consultancy Information Services Group (formerly TPI).

• Infosys' legal problems prompt analysts' concerns

  By Patrick Thibodeau | 10 May, 2012 08:57

  WASHINGTON - The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.

• EBay setting up a second development center in India

  By John Ribeiro | 08 May, 2012 23:29

  EBay is hiring for a development center it is setting up in Bangalore, its second in the country.

• Hostage crisis in the Cloud: Can you rescue your data back?

  By Stephanie Overby | 07 May, 2012 11:27

  Outsourcing contracts typically include detailed termination and transition assistance provisions that outline the provider's responsibilities regarding data return. Indeed, in many outsourcing contracts, the vendor agrees to provide the data promptly whenever the customer ask for it in the format that the customer requests-and the provider often covers the cost of doing so.

• Outsourcing contracts and negotiations getting more complex

  By Stephanie Overby | 29 April, 2012 03:33

  Given the maturation of the IT outsourcing market and the introduction of more standardized offerings like cloud computing, you might assume that negotiating IT service deals is getting easier.

• Lofgren says 'toxic environment' stalls visa reform

  By Patrick Thibodeau | 27 April, 2012 07:20

  WASHINGTON -- U.S. Rep. Zoe Lofgren (D-Calif.) isn't giving up on a bill to give green cards to college graduates with advanced degrees in technical fields, but she has been unable to find any Republican backing for it.

• Wipro's IT revenue growth slows in an uncertain market

  By John Ribeiro | 25 April, 2012 21:12

  Wipro, one of India's top outsourcers, reported slow revenue growth in U.S. dollar terms for the quarter ended March 31, and issued muted guidance for the next quarter, reflecting an uncertain outsourcing market.

• Tata forecasts a strong market for its services

  By John Ribeiro | 24 April, 2012 02:29

  India's largest outsourcer, Tata Consultancy Services, posted high revenue and profit growth in U.S. dollar terms for the quarter ended March 31, and said the market for its services continues to be strong.