• Immigration Reform Bill Takes Aim at Indian IT Outsourcing Companies

  By Stephanie Overby | 23 May, 2013 13:50

  India's application development and maintenance business will take a hit if a provision of the U.S. Senate immigration bill becomes law, and some experts say the restrictions will drive more outsourcing offshore.

• CIOs see potential for innovation, but lack delivery: survey

  By Rebecca Merrett | 22 May, 2013 09:00

  There are only a few CIOs who are delivering on their innovation initiatives in their organisations, with the majority struggling to find the time and resources to make it happen, according to Harvey Nash’s 2013 global CIO survey.

• How India's IT Outsourcing Leaders Can Stay on Top

  By Stephanie Overby | 20 May, 2013 21:47

  After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow.

• China still safe for IT outsourcing, despite US security concerns, says vendor

  By Michael Kan | 14 May, 2013 12:40

  China's reputation for security may have been marred by recent U.S. accusations of state-sponsored hacking but the nation is still a safe place as a tech subcontractor for foreign businesses, according to one of China's largest IT outsourcing vendors.

• 10 best (and worst) IT offshoring options for English proficiency

  By Stephanie Overby | 13 May, 2013 19:52

  There's some good news for CIOs who struggle with communication and language issues offshore -- and sometimes onshore as well. Global business English proficiency, on average, has increased during the past year, according to tests given to global employees in 78 countries.

• 7 More IT Outsourcing Lessons From Offshoring Pioneers

  By Stephanie Overby | 22 April, 2013 15:36

  In part 2 of our two-part series on IT offshoring lessions, we look at seven more examples of successful IT outsourcing offshoring best practices.

• 7 lessons of the offshoring pioneers

  By Stephanie Overby | 19 April, 2013 17:58

  The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.

• 9 tips for how to use operating level agreements in multisourcing

  By Stephanie Overby | 15 February, 2013 20:18

  The rise of multisourcing has thrust operating level agreements in the IT outsourcing spotlight. But establishing OLAs among service providers can be difficult.

• What the New Dell Means for IT Outsourcing Customers

  By Stephanie Overby | 06 February, 2013 01:10

  The speculation surrounding Dell's intention to go private is over. What remains are questions about what the new ownership model will mean for Dell's IT services business and its outsourcing customers.

• How a Private Cloud saves money and the environment

  By Stephanie Overby | 18 January, 2013 20:56

  When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. Working with Infosys, Ricoh developed a private cloud that helped it consolidate nine data centers into two, cutting infrastructure costs and reducing carbon dioxide emissions significantly.

Whitepapers about outsourcing

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  Unified Monitoring™ A Business Perspective

  The enterprise computing landscape has changed dramatically. Virtualisation, outsourcing, SaaS, and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers.This paper explores today’s computing trends and their monitoring implications in detail. In addition, it reveals how a new monitoring paradigm architecture, that uniquely addresses the monitoring realities of today’s and tomorrow’s enterprises—whether they rely on internal platforms, external service providers, or a combination of both.

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  Case Study: A Strong Focus on Business Process Flow and Workload Optimisation

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  The Four Pillar Strategy for Next Generation Data Centers