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  • Don't mess with Texas: Lessons from IT outsourcing disasters

    By Stephanie Overby | 05 August, 2010 05:04

    Two weeks ago, the CIO of Texas penned a seven-page letter outlining the chronic failures of the state's nearly four-year outsourcing relationship - a deal the Texas governor had briefly suspended in 2008 citing service delivery problems that he said put the state's agencies in danger.

  • IT Outsourcing Activity Remains Sluggish in 2010

    By Stephanie Overby | 23 July, 2010 00:59

    The outlook for the IT outsourcing market is not unlike the outlook for the economy as a whole: It's "unusually uncertain," to use U.S. Federal Reserve Chairman Ben Bernanke's words.

  • How IT Outsourcing Customers Can Test Cloud Computing

    By Stephanie Overby | 20 April, 2010 06:08

    Aspects of cloud computing have been available to-and rejected by-IT outsourcing customers for years, from hosted applications to on-demand hardware support. But as the breadth of the cloud has expanded to include a growing number of software-, platforms- and infrastructure-as-a-service offerings that can be quickly deployed as needed with low management overhead and little vendor interaction, the temptation to move away from traditional IT services provisioning is mounting.

  • Cloud Computing Shakes Up Traditional IT Outsourcing

    By Stephanie Overby | 12 April, 2010 05:44

    For all the vagaries of IT services, traditional IT outsourcing has always been quite tangible--servers, data centers, networks, specifications, man-hours, lines of code. The rise of cloud computing, however, is changing all of that with flexible, asset-free IT services available on an as-needed basis for more aspects of enterprise technology.

  • Outsourcing: Prepare Now for Anti-Offshoring Laws

    By Stephanie Overby | 18 March, 2010 07:22

    Whether any future U.S. jobs bills will contain anti-offshoring measures remains up in the air. But outsourcing customers don't have to wait to protect themselves from potential protectionist legislation.

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