Businesses must use technology to increase focus on the customer or risk failure, according to Commonwealth Bank CIO Michael Harte.

Optus business customers experienced an outage Tuesday morning following hardware issues at the telco's exchange in Ultimo, Sydney.

Beware of cheap 4G plans providing minimal data, the Australian Communications Consumer Action Network (ACCAN) has warned.

Optus has released three new BYO mobile phone plans for users who already have an unlocked mobile phone or smartphone.

Optus has confirmed it will cut around 290 jobs as part of a restructure initially flagged last month.

Telstra has acknowledged wider telecommunications industry concerns about the need for greater equivalence and transparency in its submission to the National Broadband Network: Regulatory Reform for 21st Century Broadband discussion paper.

Despite his reputation for diplomacy, new Telstra CEO David Thodey will be as equally tough a competitor as Sol Trujillo ever was, according to former Optus executive and telco industry insider Paul Fletcher.

Singtel-owned telco Optus is provide telecommunications and managed networks service to the ANZ bank under a new $500 million, five year contract.