The IT services market is being turned on its head, thanks to the rapid uptake of Cloud computing and increased offshoring activities. And CIOs must take action to manage the inherent risks and unexpected costs of moving to Cloud services, according to Gartner.

CIO spoke to many sharp people for this article; people who have been there, done that. Their collective and unmistakable message is that business is essentially about people. The irony is that this is the first thing people forget.

Part 2 of CIO Australia's outsourcing series.