Features

• Don't mess with Texas: Lessons from IT outsourcing disasters

  By Stephanie Overby | 05 August, 2010 05:04

  Two weeks ago, the CIO of Texas penned a seven-page letter outlining the chronic failures of the state's nearly four-year outsourcing relationship - a deal the Texas governor had briefly suspended in 2008 citing service delivery problems that he said put the state's agencies in danger.

• Outsourcing: Prepare Now for Anti-Offshoring Laws

  By Stephanie Overby | 18 March, 2010 07:22

  Whether any future U.S. jobs bills will contain anti-offshoring measures remains up in the air. But outsourcing customers don't have to wait to protect themselves from potential protectionist legislation.

• Outsourcing Prices Likely to Drop in 2010, But at What Cost?

  By Stephanie Overby | 10 December, 2009 07:19

  Outsourcing prices dropped overall in 2009, and industry watchers expect the downward trend to continue next year. It's not just the global economic slowdown that's sending IT service prices south, it is also the increased use of offshoring, pricing pressure from customers, and a reduction in vendors' services.

• The Business of IT: Verify, Then Trust

  By Albert R Eng | 19 November, 2009 07:59

  Offshore vendors can deliver more strategic value than you realise. Here’s how.

• You Can Outsource City Hall, but Not Offshore--Yet

  By Stephanie Overby | 05 November, 2009 08:16

  Public sector outsourcing is "in," as state and local IT leaders contend with shrinking budgets, limited human resources, and increasing demand for IT services. "There appears to be a perfect storm for IT outsourcing at the state and local level today," says Jason Khan, chief technology strategist for Washington, D.C.-based Touchstone Consulting Group.

• Offshoring? Try China and India plus a third site

  By Owen Fletcher | 22 June, 2009 22:24

  China may be rising as an offshoring destination, but many companies are outsourcing to multiple countries rather than just choosing between China and India.

• Making Sense of Offshore Outsourcing 2.0

  By Arpit Kaushik | 14 January, 2009 10:48

  The phrase 2.0 has been bandied about since 2004 and it has become the de facto appendage to make a service offering slick, cool, hyped and worthy of attention of media and venture capitalists. But what does 2.0 mean? What is this new wave or generation or model of outsourcing all about?

• So You've Inherited a Crummy Outsourcing Contract...

  By Diane Frank | 13 October, 2008 14:08

  Outsourcing boomed over the last decade. So it's not surprising that a lot of incoming CIOs are inheriting some crummy outsourcing contracts. These deals are potential hornet's nests if not handled quickly and carefully. CIO Executive Council members who have dealt with this issue point to renewed governance and realigned expectations as the key to turning around these situations. They offer the following solutions.