News

• The cost conundrum — managing the overflow

  By Joshua Gliddon | 27 April, 2012 15:33

  In the early days of IT, companies developed what became known as chargeback systems.

• How to break through unsustainable IT staffing models

  By Sandra Van Dijk | 21 November, 2011 08:47

  Critical IT staffing shortages will put many businesses at risk in the next few years if immediate steps are not taken to change current workforce planning models.

• ANZ moves to new costing system

  By Lisa Banks | 13 August, 2010 11:19

  Given that 60 per cent of transformation projects fail to deliver their objectives, the ANZ bank was keen to focus on customer service and a global outlook when it moved to a new costing system.

• Customers want more than low cost from outsourcer: Forrester

  By John Ribeiro | 16 June, 2010 06:16

  Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a report by Forrester Research.

• CIOs Welcome New Framework

  By Matt Hamblen | 25 May, 2010 05:12

  CIOs have long struggled to measure and demonstrate the business value of IT investments. But there's a relatively new approach to making IT investment and operating decisions -- and then proving their value to shareholders -- called the IT Capability Maturity Framework.

• Most IT directors look to SOA to cut costs

  By Anh Nguyen | 06 April, 2010 06:01

  The majority of businesses will embrace Service Oriented Architecture (SOA) in an effort to cut costs, a new survey has revealed.

• Are Your Outsourcer's Prices Too Low?

  By Stephanie Overby | 11 March, 2010 07:40

  It's always a good idea to benchmark your outsourcer's prices periodically against the market. But what if you find that your IT service provider's rates are too low?

• The best time to negotiate an outsourcing contract

  By Stephanie Overby | 09 September, 2009 02:21

  The final months of an IT services contract are an ideal time for outsourcing customers to negotiate with their vendors for improvements in price and service quality. As the deal end-date approaches, the customer wields more power than at any other point in the relationship since the client can seriously consider alternatives without the threat of termination fees or other penalties.