• The cost conundrum — managing the overflow

  By Joshua Gliddon | 27 April, 2012 15:33

  In the early days of IT, companies developed what became known as chargeback systems.

• How to break through unsustainable IT staffing models

  By Sandra Van Dijk | 21 November, 2011 08:47

  Critical IT staffing shortages will put many businesses at risk in the next few years if immediate steps are not taken to change current workforce planning models.

• ANZ moves to new costing system

  By Lisa Banks | 13 August, 2010 11:19

  Given that 60 per cent of transformation projects fail to deliver their objectives, the ANZ bank was keen to focus on customer service and a global outlook when it moved to a new costing system.

• Customers want more than low cost from outsourcer: Forrester

  By John Ribeiro | 16 June, 2010 06:16

  Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a report by Forrester Research.

• CIOs Welcome New Framework

  By Matt Hamblen | 25 May, 2010 05:12

  CIOs have long struggled to measure and demonstrate the business value of IT investments. But there's a relatively new approach to making IT investment and operating decisions -- and then proving their value to shareholders -- called the IT Capability Maturity Framework.

• Company Saves Millions By Ending IT Outsourcing Deal

  By Stephanie Overby | 19 February, 2010 08:05

  In the realm of IT outsourcing, disengaging from a multi-year, multi-million dollar agreement can be so difficult and costly for customers that it makes a Trump divorce seem like a tea party. But that's exactly what Kellwood did last year, despite the upheaval the company anticipated from ending its 13-year IT outsourcing arrangement with EDS.

• ERP Costs: 3 Signs Companies Are Wasting Less Money

  By Thomas Wailgum | 08 February, 2010 05:37

  ERP investments have long held a stranglehold on corporate IT investments. The Great Recession, however, has pushed boards and budgeting committees to examine IT spending like never before. Not surprisingly, ERP's juicy slice of the corporate spending pie has come under closer scrutiny.

• Cost Saving for IT Infrastructure Management

  By Rama Murthy Prabhala and Rahul M. Joshi | 11 January, 2010 07:08

  Much has been said about best practices in IT management to tide over the economic downturn. Under ever-increasing pressure, many CIOs are now looking at IT Infrastructure management as an effective means to drive business transformation. While most organizations are keen to join in, there are some strategies that may be employed to get quick wins.

• IT Outsourcing: Avoid Multi-Sourcing's Costly Trap

  By Stephanie Overby | 07 January, 2010 06:50

  Multisourcing, or spreading work among several service providers, can offer many advantages to IT shops, from competitive pricing and increased flexibility to access to a deeper pool of talent. But working with multiple vendors can also mean exit costs are multiplied if the arrangement doesn't work out, warns Bob Mathers, principal consultant with Compass Management Consulting.

• Why Benchmarking Cloud vs. Current IT Costs is So Hard

  By Bernard Golden | 03 December, 2009 04:21

  A couple of weeks ago I was asked to moderate an HP-sponsored meeting on the subject of virtualization. Predictably, most of the discussion (attended by press and vendors including Citrix, Microsoft, Red Hat, and VMware) focused on cloud computing. It was a pretty lively session, but what I want to address here is an HP product portfolio called "IT Financial Management" that was discussed, along with its implications for cloud computing. As you might guess, the product focuses on financial analysis of IT operations, which is extremely relevant to the adoption of cloud computing.

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