• North Sydney Council deploys IP communications

  By Lisa Banks | 04 August, 2010 17:06

  North Sydney Council has deployed an IP communications solution that adopts an all-in-one approach to customer service.

• AccuQuote reduces costs with BPA, unified comms

  By Lisa Banks | 19 July, 2010 14:36

  Life insurance giant AccuQuote has recorded an increase in productivity and a decrease in material costs thanks to an organisation wide move to unified communications and business process automation (BPA).

• T-Mobile ties Wi-Fi BlackBerries to PBXes

  By Stephen Lawson | 05 October, 2009 15:07

  T-Mobile USA is expanding beyond its consumer roots on Monday with T-Mobile Wi-Fi Calling with MobileOffice, a service that lets businesses extend capabilities of their desk phones to BlackBerry smartphones.

• Five open source IP telephony projects to watch

  By Rodney Gedda | 21 October, 2009 10:53

  In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.

• Mark Spencer talks 10 years of Asterisk

  By Rodney Gedda | 15 October, 2009 06:16

  Mark Spencer, founder of Asterix, looks back on 10 years of the open source PBX and discusses its future -- and that of the VoIP industry in general.

Whitepapers about IP PBX

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  User adoption: Will your communications deployment score or be left on base?

  The swings of a baseball batter, a golfer and a tennis player have many differences. However, top performers in all these sports share one core trait — a great follow-through. They maintain focus after contact to keep the ball on a trajectory toward obtaining the result they want, whether it is speed, power, distance, finesse or some combination of those. When businesses deploy a new communications solution, they often take a very big swing as well. That solution is a major capital investment, and it needs to work properly to avoid damaging operational efficiency or customer service. Ultimately, there will be a reckoning as to whether the benefits are worth the cost.

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  From Voice Over IP To Unified Communications Simplify System Management