As senior VP and CIO of Yale New Haven Health System and Yale School of Medicine, Daniel Barchi had the formidable task of integrating three separate IT teams while lowering healthcare costs and providing tools that facilitate quality services for patients.

An expensive and long-troubled software program for California's pension system that went live last year has stumbled out of the gate, with some areas of service dealing with significant and growing backlogs, according to a report released Tuesday by officials at the California Public Employees' Retirement System (CalPERS).

Epicor is being taken to court by a customer over an allegedly failed ERP (enterprise resource planning) implementation, but the case may illustrate the potential dangers customers engender by embarking on such IT projects by themselves.

Public-sector ERP (enterprise resource planning) software projects historically have experienced some of the industry's most dramatic cost overruns and delays, a fact that a new report by the U.S. Government Accountability Office brings into sharp relief.

A major SAP ERP (enterprise resource planning) software project being conducted by the New South Wales Department of Education and Communities has hit a rocky patch, with projected costs for the first phase ballooning from $153 million to $210 million, according to a new report by the Australian state's auditor.

Cloud computing promises the ability to move applications and systems to the location and platform that makes the most sense--in terms of risk and economics--at any given time.

Make every interaction meaningful: It's the Marriott philosophy. This is not an easy task given the multitude of Marriott brands and the plethora of campaign management tools used to contact customers. By partnering with brand leaders and marketing leaders, Marriott's IT department built a unified framework for engaging with customers.

Westpac is to derive much of its future IT innovation and costs savings from a cross pollination of best-of-breed IT systems between itself and St George, which was acquired by the bank last year.