• Microsoft updates Dynamics CRM 2011

  By CIO Staff | 17 February, 2011 13:45

  Microsoft has completed and released the latest version of Dynamics CRM 2011 for on-premises and partner-hosted deployments. Customers can download the new release, which the vendor claims complements the latest version of Microsoft Dynamics CRM Online.

• Microsoft pushes switchover deal for CRM Online

  By Chris Kanaracus | 04 November, 2009 08:49

  Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract.

Whitepapers about Dynamics CRM

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  Business Processes and Customers - Difficult Domains to Integrate

  Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.

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  Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan

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  Microsoft Office 2010 upgrades: Four pitfalls to avoid

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  Data Sheet: LoadRunner Software