Global IT services firm Dimension Data has expanded its security division with the acquisition of Australian managed security services provider Earthwave for an undisclosed sum.

Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.

Global IT services outfit Dimension Data has bagged a contract to design network and telephony infrastructure for Chevron’s massive Wheatstone Project, a liquefied natural gas (LNG) development in Western Australia’s Pilbara region.

Supporting staff who want to bring their own devices and applications to work may be a pain for many CIOs, but the business benefits make implementing a program worth the time and effort, according to Dimension Data's CIO Ian Jansen.

There's a gap between the needs of contact centres and the IT infrastructure that is used to help run their businesses, according to Dimension Data’s Global Contact Centre Benchmarking Report 2012.

Adding new layers for both improved communications and business-focused data analysis may add pressure to already pressured CIOs, but information executives aren’t the only ones staring down organisational change as a result of the industry’s new information-driven dynamics.

Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.

Australian engineering, project management and operations company Ausenco has undertaken a major virtualisation and disaster recovery (DR) upgrade as a foundation to developing a private cloud for its core enterprise applications.