• Upcoming Salesforce.com release adds real-time chat capabilities

  By Chris Kanaracus | 22 May, 2012 05:27

  Salesforce.com, which has placed ample emphasis on its Chatter social networking application, will actually begin providing real-time chat functionality as part of an imminent upgrade to its family of cloud-based software, according to a company document.

• SAP lays out cloud strategy post-SuccessFactors deal

  By Chris Kanaracus | 15 May, 2012 22:06

  SAP announced a broad set of plans to become a player in cloud computing, spanning from a "loosely coupled suite" of business applications to data integration and PaaS (platform as a service) Tuesday during the Sapphire conference in Orlando.

• Ex-Oracle, SAP exec Wookey to lead 'most' application development at Salesforce.com

  By Chris Kanaracus | 11 May, 2012 00:54

  Power has shifted within Salesforce.com's development organization, with John Wookey taking on more responsibility at the cloud software vendor as another executive takes a leave of absence, the company confirmed Thursday.

• Salesforce.com hypes social enterprise at Cloud conference

  By Kenneth Corbin | 26 April, 2012 08:06

  WASHINGTON -- To coincide with the debut of its new government cloud offering, Salesforce.com brought its Cloudforce conference here to the nation's capital to trumpet the emergence of the social enterprise, which the company is touting as the next major evolution in business computing.

• Salesforce to launch government Cloud

  By Kenneth Corbin | 25 April, 2012 23:27

  Salesforce.com, already a leading provider of cloud services to the public sector, is doubling down on its government business, unveiling on Wednesday a major initiative to host federal, state and local agencies' computing operations in a multi-tenant cloud environment, along with a new app marketplace and a training program to equip integrators with the skills to help government clients shift to the cloud.

Whitepapers about customer relationship management

• 

  Learning To Compete: IT’s Next Transformation

  CIOs must become competitive players in managing relationships between IT and the business. Megatrends like virtualization, consumerisation, cloud computing, and mobility are forcing a new model for operating IT. This interactive white paper from CIO Magazine and EMC explores this transformation as a leadership opportunity, as an opportunity to create new models for IT, and as a catalyst to fundamentally change the dynamic between IT and the business. Embedded videos feature CIOs from T-Mobile USA and Wharton School of Business and a quick survey provides benchmarking between CIO peers.

• 

  EMC 15-Minute Guide to Smarter Backup Transform your future

• 

  Seven Steps to Effective Data Governance

• 

  Optimizing Data Quality in the Enterprise - How to Tackle Your Bad Information