Customer Relationship Management - News, Features, and Slideshows
Intuit backtracked yesterday, not only again apologizing for stiffing TurboTax customers by not telling them of changes in its business model but saying that it would offer partial refunds and free upgrades to its more capable editions.
Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers.
Salesforce, the not-so-little cloud CRM company that could, is furthering its play to bring everybody everywhere into the fold with the launch of Salesforce Files Connect, a new tool that brings files from on-premises Microsoft SharePoint into a company's cloud workflow.
Dynamics customers can now get their hands on the suite's latest update, which includes the ability to add the Cortana voice-command technology to the company's CRM software.
Salesforce has a solid lock on the SMB space, and more forward-looking large organizations have moved to its cloud CRM, marketing and sales solutions, apparently to great success. But for every Virgin America or Burberry, there are many, many more older companies out there with siloed-off, older systems; they couldn't get their data into the Salesforce cloud even if they wanted to.
Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.
Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.
Last week's OpenWorld conference made on thing clear: Oracle remains committed to its next-generation Fusion Applications but massive growth in the product line is probably not around the corner.
By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.
Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.
Whitepapers about Customer Relationship Management
Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
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