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News about Customer Relationship Management
  • SugarCRM sweetens Sugar 7.6 with a BPM twist

    Following a string of acquisition and partnership announcements over the past few weeks, SugarCRM on Tuesday rolled out a new version of its flagship customer relationship management software that adds business process management capabilities along with several key mobility and usability enhancements.

    Written by Katherine Noyes22 April 15 04:18
  • Jemena shifts CRM to the cloud

    Energy infrastructure provider, Jemena, has moved its customer data into the cloud to support restructured process lines across its electricity, water and gas assets and improve customer service.

    Written by Byron Connolly21 April 15 12:41
  • Atlassian's JIRA Service Desk now helps employees help themselves

    Imagine a service desk, and chances are you envision a team focused on helping and supporting external customers. But often overlooked are equivalent services that are focused instead on serving an organization's internal customers -- helping employees find the answers to their questions and the people they need, for example.

    Written by Katherine Noyes26 March 15 07:43
  • Bullhorn's new CRM tool mines email for deeper relationship insight

    There are many metrics that can be used to try to predict the success of a customer relationship, but sometimes it's better to simply let history speak for itself. That, in essence, is the premise behind Bullhorn's new Pulse CRM tool, which mines a company's email interactions over time to uncover fresh insights.

    Written by Katherine Noyes25 March 15 10:03
Features about Customer Relationship Management
  • 9 Ways to Improve Your Company's CRM System

    Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

    Written by Jennifer Lonoff Schiff19 May 14 23:12
  • The future of Dynamics in a Nadella-led Microsoft

    Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.

    Written by Chris Kanaracus06 Feb. 14 18:50
  • Big Data Drives City of Buffalo's Operation Clean Sweep

    By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

    Written by Thor Olavsrud06 Sept. 13 13:38
  • Salesforce.com's Benioff lays out future strategies

    Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.

    Written by Chris Kanaracus30 Aug. 13 16:05

Whitepapers about Customer Relationship Management

  • Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

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