Menu

Customer Relationship Management - News, Features, and Slideshows

News about Customer Relationship Management
Features about Customer Relationship Management
  • 9 Ways to Improve Your Company's CRM System

    Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

    Written by Jennifer Lonoff Schiff19 May 14 23:12
  • The future of Dynamics in a Nadella-led Microsoft

    Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.

    Written by Chris Kanaracus06 Feb. 14 18:50
  • Big Data Drives City of Buffalo's Operation Clean Sweep

    By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

    Written by Thor Olavsrud06 Sept. 13 13:38
  • Salesforce.com's Benioff lays out future strategies

    Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.

    Written by Chris Kanaracus30 Aug. 13 16:05

Whitepapers about Customer Relationship Management

  • Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

Market Place

Computerworld
ARN
Techworld
CMO