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Customer Relationship Management - News, Features, and Slideshows

News about Customer Relationship Management
  • Atlassian's JIRA Service Desk now helps employees help themselves

    By Katherine Noyes | 26 March, 2015 07:43

    Imagine a service desk, and chances are you envision a team focused on helping and supporting external customers. But often overlooked are equivalent services that are focused instead on serving an organization's internal customers -- helping employees find the answers to their questions and the people they need, for example.

  • Bullhorn's new CRM tool mines email for deeper relationship insight

    By Katherine Noyes | 25 March, 2015 10:03

    There are many metrics that can be used to try to predict the success of a customer relationship, but sometimes it's better to simply let history speak for itself. That, in essence, is the premise behind Bullhorn's new Pulse CRM tool, which mines a company's email interactions over time to uncover fresh insights.

  • Salesforce App for Outlook brings CRM data to the inbox

    By Katherine Noyes | 19 March, 2015 08:13

    It's getting close to a year since Microsoft and Salesforce.com announced their strategic partnership, and the fruits of their union are beginning to appear. After discussing a number of planned joint products last fall, the two companies on Wednesday launched one of them -- the Salesforce App for Outlook -- into beta.

  • With mobile on its mind, SugarCRM looks to expand

    By Mikael Ricknäs | 19 March, 2015 01:17

    SugarCRM has been busy, acquiring mobile app and data analytics company Stitch earlier this month and then this week, announcing with Deutsche Telekom a customer relationship management hosting service in Germany. The moves highlight the company's progress beyond its initial position as a niche, open-source alternative for CRM.

  • Microsoft Dynamics CRM gets an analytics-infused update

    By Katherine Noyes | 17 March, 2015 05:53

    Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.

Features about Customer Relationship Management

Whitepapers about Customer Relationship Management

  • Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

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