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  • 9 Ways to Improve Your Company's CRM System

    By Jennifer Lonoff Schiff | 19 May, 2014 23:12

    Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

  • Big Data Drives City of Buffalo's Operation Clean Sweep

    By Thor Olavsrud | 06 September, 2013 13:38

    By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

  • Six ways social media affected the enterprise in 2012

    By Jennifer Lonoff Schiff | 13 December, 2012 22:45

    Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

  • 10 CRM Mistakes and How You Can Avoid Making Them

    By Jennifer Lonoff Schiff | 27 November, 2012 14:10

    Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.

  • Is the future of CRM in the Cloud? - Part 1

    By Brad Howarth | 18 April, 2011 11:22

    It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.

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