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  • Jemena shifts CRM to the cloud

    Energy infrastructure provider, Jemena, has moved its customer data into the cloud to support restructured process lines across its electricity, water and gas assets and improve customer service.

    Written by Byron Connolly21 April 15 12:41
  • Overcoming the cloud integration challenge

    Why successfully integrating SaaS apps and data with your existing on-premise software and systems is crucial to cloud maturity.

    Written by Byron Connolly10 April 15 09:33
  • Coca-Cola Amatil boosts CRM capabilities with IBM Cloud

    Coca-Cola Amatil (CCA) has signed a multi-million dollar agreement to move its Asia Pacific customer planning and relationship management systems to IBM's pay-per-use cloud.

    Written by Bonnie Gardiner07 April 15 16:56
  • Beyond Bank dumps Lotus Notes in cloud move

    Customer-owned financial institution, Beyond Bank, is dumping Lotus Notes and an ageing, legacy CRM app as its moves to the cloud.

    Written by Byron Connolly31 March 15 00:00
  • Salesforce connects SharePoint files to its cloud with new tool

    Salesforce, the not-so-little cloud CRM company that could, is furthering its play to bring everybody everywhere into the fold with the launch of Salesforce Files Connect, a new tool that brings files from on-premises Microsoft SharePoint into a company's  cloud workflow.

    Written by Matt Weinberger18 Dec. 14 00:11
Features about crm
  • 9 Ways to Improve Your Company's CRM System

    Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

    Written by Jennifer Lonoff Schiff19 May 14 23:12
  • Big Data Drives City of Buffalo's Operation Clean Sweep

    By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

    Written by Thor Olavsrud06 Sept. 13 13:38
  • Six ways social media affected the enterprise in 2012

    Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

    Written by Jennifer Lonoff Schiff13 Dec. 12 22:45
  • 10 CRM Mistakes and How You Can Avoid Making Them

    Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.

    Written by Jennifer Lonoff Schiff27 Nov. 12 14:10
  • Is the future of CRM in the Cloud? - Part 1

    It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.

    Written by Brad Howarth18 April 11 11:22

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