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News about crm
  • George Hunt: Sydney Water's new CIO hits reset

    "We can reset the operating model in a way that we become a digital business rather than an analogue business with a digital veneer. That’s the vision."

    Written by George Nott07 June 16 12:57
  • Sydney Water to 'rip and replace' core systems

    ​Sydney Water is seeking an implementation partner to design, build and run new ERP, billing and CRM systems in a 'once in a generation investment'.

    Written by George Nott06 June 16 00:01
  • ​CIO profile: Berys Amor

    Corrs Chambers Westgarth’s IT chief leads a team building customised technology solutions that improve how the firm's clients do business.

    Written by Byron Connolly10 May 16 15:21
Features about crm
  • 9 Ways to Improve Your Company's CRM System

    Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

    Written by Jennifer Lonoff Schiff19 May 14 23:12
  • Big Data Drives City of Buffalo's Operation Clean Sweep

    By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

    Written by Thor Olavsrud06 Sept. 13 13:38
  • Six ways social media affected the enterprise in 2012

    Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

    Written by Jennifer Lonoff Schiff13 Dec. 12 22:45
  • 10 CRM Mistakes and How You Can Avoid Making Them

    Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.

    Written by Jennifer Lonoff Schiff27 Nov. 12 14:10
  • Is the future of CRM in the Cloud? - Part 1

    It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.

    Written by Brad Howarth18 April 11 11:22

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