• Profile IT: MCC general manager of IT and innovation, Rey Sumaru

  By Hamish Barwick | 13 May, 2013 09:55

  Heading up IT at the Melbourne Cricket Club (MCC) has been a dream come true for Rey Sumaru, an avid sports fan.

• Peters Ice Cream selects ERP system of many flavours

  By Hamish Barwick | 23 April, 2013 12:00

  With a start date of January 2013, the race is on at Peters Ice Cream to implement a new enterprise resource planning (ERP) system before it goes live on 1 August.

• Australian Rugby Union scrums down with technology

  By Hamish Barwick | 15 April, 2013 12:14

  Getting fans to buy tickets for rugby union tours, such as the upcoming British Lions tour, has been made easier for the Australian Rugby Union (ARU) thanks to its customer relationship management (CRM) system.

• 13 tips to get business teams to use your CRM system

  By Jennifer Lonoff Schiff | 27 March, 2013 13:15

  Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.

• Foreign Affairs and Trade signs CRM contract with Fujitsu

  By Hamish Barwick | 22 March, 2013 16:27

  The Department of Foreign Affairs and Trade (DFAT) has awarded an eight-year managed services contract to Fujitsu to provide a Microsoft customer relationship management (CRM) system which will be used to issue Australian passports.

• Six ways social media affected the enterprise in 2012

  By Jennifer Lonoff Schiff | 13 December, 2012 22:45

  Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

• 10 CRM Mistakes and How You Can Avoid Making Them

  By Jennifer Lonoff Schiff | 27 November, 2012 14:10

  Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.

• Is the future of CRM in the Cloud? - Part 1

  By Brad Howarth | 18 April, 2011 11:22

  It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.

• Advice for Evaluating CRM Cloud Platforms

  By David Taber | 04 May, 2010 02:07

  A day doesn't go by without headlines about cloud computing, virtualization, and the next computing platform. No doubt these computing models are important, but when it comes to CRM - what's important about cloud computing? And how should platforms be evaluated for CRM applications?

• Why Salesforce.com Chatter Matters

  By David Taber | 16 April, 2010 04:34

  CRM systems have large and intricate databases that describe customer interaction, and most of the effort goes into recording and managing the ongoing conversation between your firm and the customer. CRM systems have information about prospects, customers, e-mail/phone conversations, sales opportunities, and post-sale support. But look inside most CRM systems, and there's very little information about collaboration among your employees: just basic profile identification information and a dozen settings. In most CRM systems, it's difficult to see the totality of a user's activities: the system's focus is on the customer and the development of a deal, not about the conversations happening between users and their attempts to leverage information across your company.

Whitepapers about crm

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  Cloud Computing: Consolidating Databases onto Private Clouds

  Private clouds enable on-demand access to a shared pool of servers, storage, applications or IT services. Database consolidation streamlines IT infrastructure by reducing the number of databases and the number of database servers. Companies that have consolidated databases in a private cloud have cut downtime, management costs, security risks and capital expenses. At the same time, they have increased performance, availability, data quality and decision-making agility. Read more.

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  Cloud Monitoring and Service Management - Helping CIOs maximise their IT services and investments

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  Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them

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  Oracle’s Optimised Solution for CRM – A Business Case for Secured Siebel CRM on Oracle’s SPARC T-Series