News

• IT service providers and customers battle over data breaches

  By Stephanie Overby | 10 March, 2012 07:11

  There is no shortage of contentious contractual issues when inking an IT outsourcing deal, but one in particular has both providers and customers taking a hard line today: liability for data breaches.

• Taming telcos

  By Paul McLachlan | 30 January, 2012 11:51

  Mobile phone contracts, IP connectivity services, PABX maintenance contracts, corporate IP telephony networks. Telecommunications services are the lifeblood of most modern businesses, and the terms of supply are very often provided on standard form conditions that are favourable to the telco.

• NewSat secures 10-year contract for Jabiru satellite capacity

  By Rebecca Merrett | 12 December, 2011 16:38

  Australian satellite company, NewSat (ASX: NWT), has signed a 10-year contract with a Middle Eastern telco for Jabiru satellite transmission capacity worth more than $67 million.

• Empired extends $14m contract with Main Roads WA

  By Hamish Barwick | 26 October, 2011 13:35

  Perth-based IT services company, Empired (ASX: EPD), has extended its three-year $14 million infrastructure and project services contract with roading contractor, Main Roads Western Australia, for a further two years.

• Outsourcing - Part 4

  By Darren Horrigan | 27 January, 2011 09:34

  Tony Joyner has seen it all when it comes to negotiating outsourcing contracts. Joyner is a partner at law firm Freehills, where, as a senior member of its national projects team, he advises some of Australia’s biggest companies. His mantra: Negotiate fairly, be vigilant and keep everybody happy. If only it was that easy.

• Downer shares recover on $2b coal win

  By AAP | 29 July, 2010 10:06

  Engineering firm Downer EDI Ltd has secured contracts worth $2 billion with one of Australia's largest coal exporters, sending its share price to a two-month closing high.

• Leighton wins $A654m in Indian contracts

  By AAP | 01 July, 2010 11:57

  Construction and contract mining group Leighton Holdings Ltd has won contracts in India worth $US550 million ($A653.5 million).

• How to Negotiate a Better Cloud Computing Contract

  By Stephanie Overby | 23 April, 2010 05:20

  The typical cloud computing contract can look downright simple to an experienced IT outsourcing customer accustomed to inking pacts hundreds of pages long that outline service levels and penalties, pricing and benchmarks, processes and procedures, security and business continuity requirements, and clauses delineating the rights and responsibilities of the IT services supplier and customer.

• RightNow tries to change SaaS contract, pricing game

  By Chris Kanaracus | 05 March, 2010 07:36

  CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles.

• WA Police inks $5M IT services deal

  By Rodney Gedda | 04 February, 2010 10:37

  The Western Australian Police service has entered into a $5 million contract with the ASX-listed Empired for strategic IT consulting services.

• IT Contract Negotiation: Five Steps to Success

  By Christine Ferrusi Ross | 02 February, 2010 07:59

  Do you find yourself getting into "fire-fighting" mode when deals need to be finalized? Forrester has found it's not uncommon for sourcing professionals to have contracts thrust upon them by impatient business or IT users that "must get signed in the next two days" or similar situations.

• New software contract principles prompt worries

  By Chris Kanaracus | 25 July, 2009 02:28

  IT vendors and tech industry groups say a new set of legal principles for software contracts developed by the American Law Institute (ALI) could stifle innovation and raise the cost of software, even though they are meant to protect consumers.