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  • How CIOs Can Learn to Be Better Presenters

    By Tom Kaneshige | 12 September, 2014 05:20

    With their executive power under fire, CIOs need to step out from behind their desks and take a more prominent and visible role both inside and outside their companies.

  • How a CIO Can Save an Incompetent CEO

    By Rob Enderle | 19 April, 2013 13:28

    When a bad CEO goes down, the CIO often goes down with him. The way to save yourself, and your company, is to invest in the analytics technology that gives the CEO the data necessary to make smart business decisions. It doesn't hurt that it also shows why the CIO is more valuable to the CEO than other C-level executives.

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  • 11 Tips for Improving Your Company's Customer Support

    By Jennifer Lonoff Schiff | 04 March, 2015 05:54

    Companies spend tens of thousands of dollars (or more) promoting their brand, trying to create a positive image. Yet often they treat customer support, which can be a customer's first point of contact with the company, as a necessary evil. Many businesses make it difficult for customers to get the help they need -- creating a negative impression.

  • CIOs Share Lessons Learned From the Journey to the Cloud

    By Thor Olavsrud | 28 February, 2015 06:34

    The journey to the cloud can be fraught with peril and unexpected pitfalls, but many companies have undertaken to make it anyway due to the promised benefits from agility and scalability to cost reduction. IT executives who have successfully navigated the dangers have learned many lessons along the way.

  • Premier 100 IT Leader: Deanna Wise

    By Stacy Collett | 24 February, 2015 09:05

    Deanna Wise says her Midwest upbringing taught her to "do what you say you're going to do." So when the 45-year-old CIO committed to leading Dignity Health through a five-year, $1.8 billion deployment of its electronic health records system -- the single most strategic business initiative driving the organization -- she couldn't disappoint the people who were counting on her.

  • Premier 100 IT Leader: Kathy Fuertes

    By Stacy Collett | 24 February, 2015 09:05

    Kathy Fuertes knows investment management firm Vanguard inside and out, having spent 17 years there in several IT roles before taking the helm of the Institutional Systems team in January 2013. So when Vanguard's Institutional Investment Group devised a multiyear technology program to help transform its business, she knew what to do.

  • Premier 100 IT Leader: Faye K. Sahai

    By Johanna Ambrosio | 24 February, 2015 09:05

    With the title of vice president of innovation and advanced technology, it's no surprise that Faye K. Sahai had a hand in cutting-edge projects at Kaiser Permanente.

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