• St Laurence's makes a KACE for simplified support

  By Chloe Herrick | 23 February, 2011 12:14

  Plagued with budget restraints and constant limits on available skill sets, St Laurence’s College IT manager, Anthony Kennedy, was forced to look for a simplified systems management solution to replace the vast majority of the school's IT support infrastructure.

• Microsoft ending support for Itanium

  By James Niccolai | 06 April, 2010 06:13

  Microsoft is ending its support for Intel's Itanium processor with the current version of its Windows Server OS, according to a Microsoft blog posting Friday.

• Users: New Oracle support portal a 'fiasco'

  By Chris Kanaracus | 11 November, 2009 08:36

  A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.

• Five Reasons Windows XP Has About a Year to Live

  By Shane O'Neill | 20 October, 2009 08:34

  For all the stories about enterprises holding off on Windows 7 deployments, Windows XP's dominance in the enterprise is at the beginning of the end, says one industry analyst.

• Oracle cuts some support prices - temporarily

  By Eric Lai | 12 May, 2009 03:49

  Just a week after rival SAP AG revised its plan to raise support costs, Oracle Corp. announced plans to offer small, short-term discounts to large customers using older versions of its software.

• Tech Vendors Behaving Badly: Support Just Gets Worse

  By Bill Snyder | 07 December, 2009 06:21

  I had a problem with the power steering on my old Toyota, so I took it to a mechanic, and he told me, "We'll try and fix it." "Excuse me, you'll try?" "Right, we'll try, but if we can't, we'll charge you anyway."

Whitepapers about application support

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